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Longo Toyota - Service Center

El Monte, CA

4.7
1,230 Reviews
Call Service Center (626) 652-3217

1,230 Reviews of Longo Toyota - Service Center

Sort by
May 14, 2022

Really big dealer. Service was great. Really nice waiting area includes a Starbucks. Make your appointments here ! More

by krolon2829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Liu
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May 16, 2022 -

Longo Toyota responded

Thank you for the shout out and delighted to read of the caring attention our Svc team @ Longo Toyota provided. Make it a great day

May 13, 2022

Great service dept. Cooperative, efficient. Friendly. Everyone helpful from start to completion. Highly recommend Longo Toyota. More

by Hidalgo1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo

May 13, 2022

Called to see if they could fix my tire that had a nail in it. Manager Ron said he will complete it the same day due to a Dr appt i had the following day. Edward, tech staff, assisted me with paperwork an More

by Doris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Duran
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May 13, 2022 -

Longo Toyota responded

Thank you for bringing a smile to our faces @ Longo Toyota Svc Dept. and please hurry back - Team Longo

May 13, 2022

Early morning appointment for service had to wait 5hrs 4 completion never received updates from representative More

by s30asato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 11, 2022

My appointment at 7:15 left at 1145 not good to long horrible service. Bad More

by blanca_macias05
Recommend Dealer
No
Employees Worked With
Aguirre
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May 11, 2022 -

Longo Toyota responded

Thank you Ms. Macias for sharing your viewpoint and our Service Manager, Matthew Menendez will be in contact with you shortly.

May 11, 2022

Great service on my 2006 Corolla. My service person Eric was very helpful. Enterprise was helpful too More

by Lynne.chism
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back

May 10, 2022

They took care of my oil change and smog and checked the break very well More

by American Lock and safe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez, he was really nice and helpful , Danny Guerrero
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May 10, 2022 -

Longo Toyota responded

Thank you for the kind posting on Dealer Rater - Team Longo

May 09, 2022

Took car in for service, work was completed in the time they said, 1 hour and I made it to work right on might. More

by aracelimeza626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Jimenez
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May 09, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

May 08, 2022

I always go to this dealer to get 5 star service from the best in the business Johan Ramirez. He is very informative and honest. More

by Salvarado23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johan Ramirez
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May 09, 2022 -

Longo Toyota responded

We're honored to serve you and please hurry back - Team Longo

May 07, 2022

Everything was excellent except the very last part,when waiting to pick up my truck one of the guys from the crew that brings your vehicle was using a fowl language. He was loud too, I was sitting in the More

by marcofelix719
Recommend Dealer
Yes
Employees Worked With
Danny Mata
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