Bruce Herrera

Wonderful customer service and great quality service and time. Everything was straight forward and full transparency of what was worked on and health of the car. Pick up and delivery was simple and smooth. time. Everything was straight forward and full transparency of what was worked on and health of the car. Pick up and delivery was simple and smooth. More

Report | Print

Excellent, prompt, efficient service. Our service advisor Bruce H. is courteous, knowledgeable and efficient. Bruce and his team is the best! Thank you all! We continue to drive from Burb Our service advisor Bruce H. is courteous, knowledgeable and efficient. Bruce and his team is the best! Thank you all! We continue to drive from Burbank to El Monte, passing many Toyota service centers, because we can trust Bruce and his team to provide superior service for all car. See you soon with our prius hybrid for service! More

Report | Print

Bruce is always spot on with communication and is on top of everything for me Job well done of everything for me Job well done More

Report | Print

Efficient Excellent customer service from mechanic and his team Friendly Shuttle/Lyft service was excellent Easy to schedule appointment Cashier was friendly and efficient When will car wash be av his team Friendly Shuttle/Lyft service was excellent Easy to schedule appointment Cashier was friendly and efficient When will car wash be available? More

Report | Print

Huge shoutout to Bruce Herrera for the world-class service. The shop was packed when I arrived, but Bruce handled the chaos with total professionalism. He got my car in, kept me posted on the progress service. The shop was packed when I arrived, but Bruce handled the chaos with total professionalism. He got my car in, kept me posted on the progress via text/call, and had me back on the road exactly when he promised. He makes the entire service process seamless and stress-free. 10/10 service—thanks, Bruce! More

Report | Print

Very pleased with my recent experience at Longo Toyota and with Lizette. Lizette was very kind and warm when helping me with my new car, she even went above and beyond when she was honest about my car inc and with Lizette. Lizette was very kind and warm when helping me with my new car, she even went above and beyond when she was honest about my car incurring a small scratch while Longo was preparing the car to deliver to me by taking responsibility for the scratch and taking care of everything by setting an appointment to have the scratch repaired and even threw in black decals for the car which she knew I wanted for the car. Overall even with the inconvenience of the scratch Lizette was helpful, took care of the issue, and made me a satisfied customer. Will be recommending Longo to anyone who mentions wanting a Toyota or Lexus, and will be a returning customer as well. 10 out of 10 experience More

Report | Print

Longo provides friendly, professional and knowledgeable customer service. And Bruce Herrera exemplifies this! Always a pleasure to do business here. customer service. And Bruce Herrera exemplifies this! Always a pleasure to do business here. More

Report | Print

Excellent customer service. The work performed at the Longo 626 Customers outstanding. Will be returning back soon. The work performed at the Longo 626 Customers outstanding. Will be returning back soon. More

Report | Print

A customer since 1984. This service was handled in a timely and professional manner. My service advisor is Bruce Herrera and he is second to none. He kept me informed and a This service was handled in a timely and professional manner. My service advisor is Bruce Herrera and he is second to none. He kept me informed and answered all my questions. Longo service is the best. More

Report | Print

Excellent managers took the time to hears us out, took concern in our needs Excellent service very friendly. concern in our needs Excellent service very friendly. More

Report | Print