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Longo Toyota - Service Center

El Monte, CA

4.7
1,227 Reviews

1,227 Reviews of Longo Toyota - Service Center

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April 24, 2022

Great service. Assistant was great and provided great service. Thank you for the great service. More

by Msade33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Chiu
Apr 25, 2022 -

Longo Toyota responded

Thank you for the kind posting on DealerRater and hurry back - Team Longo

April 23, 2022

Disappointed with service provided on 4/21/22. Integrity & honesty is no longer exhibit in the service department. Very disappointing😞 More

by Lynnhall530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Agustin J, Danny Guerrero
Apr 26, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Danny Guerrero has assisted you in the past during your service visit. He will be returning back to the office tomorrow and will be in contact with you. If you don't hear from him and or if he's unable to leave a message, he can be reached at; D: 626.602.0547 E: danny.guerrero@longotoyota.com

April 22, 2022

Excellent service! Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to b More

by Hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU for your Dealer Rater review. We appreciate you coming to Longo Toyota for your car care needs and know you have many choices, we're honored you've chosen Longo | Bruce Herrera to handle your car care needs. Thank you so much for this wonderful posting. Have a great weekend - Team Longo

April 22, 2022

Service rep. Is friendly and polite. Quick, no wait. I always come here for services. More

by H.C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lam
Apr 22, 2022 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo to handle your car care needs. Have a wonderful weekend - Team Longo

April 20, 2022

Bad experience, the person who attended me told me that I did not have my services for free, he treated me rudely, I had to go talk to a manager so that they would give me the first of my three complementary More

by Daniel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Malik Abbas
Apr 26, 2022 -

Longo Toyota responded

We're sorry to read about this matter you've posted on DealerRater. As a guest of Longo's you must know how important our guests experiences are and would like the opportunity to discuss this in detail. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. Matthew Menendez, Service Manager would like to speak with you please feel free to contact Matthew, at your convenience. D: 626.652.3614 E: matthew.menendez@longotoyota.com

April 17, 2022

This dealership is good, convenient, very clean, friendly and timely. The service is very good. More

by Robert Hong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

We're honored to serve you Mr. Hong and delighted to read of the caring attention provided by Mandi and the Svc team @ Longo Toyota. Make it a great day!

April 16, 2022

Easy to check in, promise time to pickup car on time, great service and staff friendly More

by Henry.hang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

We're honored to serve you - Make it a great day - Team Longo

April 13, 2022

Agustin Jauregui my adviser was simply great. Made my trip worthwhile from Palmdale. Great employee. More

by Ov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui (5 Stars)
Apr 13, 2022 -

Longo Toyota responded

What a great way to end our day @ Longo Toyota, with such an awesome review. We know Ov, you've passed many dealers on the way to Longo from Palmdale and we're honored to serve you. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

April 13, 2022

Great Customer Service, I love the dedication to their service to please all of their customers More

by Yvette Najera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donavan
Apr 13, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

April 12, 2022

They have Great service and are quick! Love Longo ! Longo is the best in the business! More

by Jasmine.Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Longo Toyota responded

We're honored to serve you and make sure you hurry back- Team Longo

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