Matthew Menendez

Outstanding Service from Sammy and the Team at 626 Customs! A special thank-you to Sammy for going above and beyond to make sure my daughter’s brand-new 2027 Toyota Land Cruiser was taken care of. Customs! A special thank-you to Sammy for going above and beyond to make sure my daughter’s brand-new 2027 Toyota Land Cruiser was taken care of. He was always available, answered my questions, and kept me informed throughout the entire process. After the suspension was improperly installed elsewhere, Miguel personally removed and reinstalled the brand-new suspension correctly, while Bruce, the service advisor, helped coordinate everything. Their professionalism and attention to detail were greatly appreciated. Thank you to Sammy, Miguel, and Bruce for making things right and providing excellent customer service. I highly recommend 626 Customs for any off-road suspension work! More

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I trusted Longo Toyota with my 2013 Sequoia, but their service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issue service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issues began on May 10, 2025, when they performed an engine cleaning that amounted to a botched pressure wash of the engine bay. ​Things escalated severely during a subsequent routine maintenance visit. Their own certified master technician failed my coolant check and officially recommended a water pump replacement. Service Advisor Anthony Torres explicitly told me to ignore his own technician's warning, blamed the visible fluid on "spillage" from a previous September 19 coolant service, and sent me out the door. Exactly 48 hours later, the vehicle severely overheated in downtown Los Angeles, leaving me stranded. I was forced to buy the exact OEM water pump directly from Longo’s parts counter so an independent shop could fix their mistake immediately. ​When I demanded accountability, Longo management went into their database and scrubbed the previous $282.67 September 19 coolant service entirely from my Carfax report to hide the timeline of their negligence. Falsifying a vehicle's digital service history to dodge a repair bill is a deceptive business practice. ​To make matters worse, I recently discovered they are utilizing automated "menu pricing" to systemically overcharge consumers. On November 18, 2025, they billed me $280.00 for a minor transmission fluid drain-and-fill. Dealer paperwork from another Toyota franchise confirms this minor service only requires 4.2 quarts of fluid, meaning Longo is drastically overcharging for a basic gravity drain. Avoid this service department at all costs; they will damage your vehicle, overcharge you for parts, and digitally delete the evidence. More

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I came in for a transmission fluid change. Met with Alex Leyva. After dealing with him for the 1st min, already had a bad vibe about him. He is the worst service advisor. Long story short, wen Met with Alex Leyva. After dealing with him for the 1st min, already had a bad vibe about him. He is the worst service advisor. Long story short, went directly to the service Mgr. Mr. M. Menendez. Give this man a raise and a bonus. He truly deserves it. Very professional and took care of business like it's supposed to be. 6 ⭐⭐⭐⭐⭐⭐ stars for Mr. Menendez. More

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I bought my car at this dealership 4 years ago and I’ve been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I s been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I still decide to drive to Longo because I don’t trust other dealerships close my home due to past negative experience. My appointment was at 10:30am. Normal check in was fine, I was told it was going to be ready by 2pm. Daniel offered a 24hour rental so I don’t have to wait 3 hours. I accepted. I went home with the rental with the thought it will be ready at 2pm. I returned the rental past 2pm and found Daniel at his booth. I asked him regarding my car because throughout my wait the status of my car has been on “Drop Off.” He informed me that a part was needed resolve an issue of my car. So the car will not be ready till the next day. I got upset that I was not informed ahead of time because I already have plans made throughout my day. So I told him to cancel that service and just do my usual maintenance check. He informed me that I still have to pay for the diagnosis fee and wait for another hour because we need to have a tech available. Now, I’m livid that I’m being told to pay for service that I want to cancel and still wait for another hour after waiting for 3 hours. I then requested to speak to someone higher up. Matt arrived and introduced himself. Very polite, professional, and understanding of the situation. He was transparent on his side of situation. Since my car is a Mirai they only have 5 tech specializing on Mirai cars which affected my experience. My advise to have avoided this inconvenience is, if your client has a Mirai that made a specific appointment for service make sure the Mirai Tech is scheduled the same hour and be available during that specific time slot. My car was sitting at their parking lot for 3 hours with nothing done till I voiced my complaint. I’m grateful that Matt expedited my maintenance service and took off my Window Wiper Replacement charge. I’m only leaving 2 stars because of Matt’s professionalism. I do believe in second chances, so I will return again. Another negative experience, my loyalty will no longer be with this place. More

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The high rating I gave was based on Mr Mathew Menéndez ‘s assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I c assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I change the sparks plugs, I agreed as long as I could leave at 1:30 pm because I was with my mother and I was taking her to the doctor that afternoon. Right after 1:00 pm, they notified me that the technician broke a part, they were going to replace it ( I did appreciate the honesty), but the part was not available, they offered a rental, but there was no car available!( the manager at the enterprise was not pleasant at all). I ended up being taken on an Lift to the medical appt. Afterwards I had to call a friend to pick us up, then take my mother to LA, then take me back to Sunland, where I reside. Alex , the person handling my car, did not offer me a lift back to the dealer the next day, so again I had to call a fruend to drive me back to the dealer! , I was very upset but Mr Menendez was very helpful and compensated us for the troubles, .Thank you Mr Menéndez.! More

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Professional. Wait time less than quoted. Service Manager very helpful. Service representative also helpful and friendly. Wait time less than quoted. Service Manager very helpful. Service representative also helpful and friendly. More

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Excellent communication and follow through along with great management and an overall great team making this experience 10/10 great management and an overall great team making this experience 10/10 More

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The Disneyland of dealerships. Always makes you glad you came. Friendly, efficient, and knowledgeable. Great staff of employees; especially Mandi Davis. Everything you need in one Always makes you glad you came. Friendly, efficient, and knowledgeable. Great staff of employees; especially Mandi Davis. Everything you need in one place. More

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I love Vic smith. He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother More

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I always go to this dealer to get 5 star service from the best in the business Johan Ramirez. He is very informative and honest. best in the business Johan Ramirez. He is very informative and honest. More

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