Longo Toyota - Service Center

A Professional Consultant When we bring our vehicles in for service Jimmie has always greeted with a smile and a professional way. He always been up front with my husband and When we bring our vehicles in for service Jimmie has always greeted with a smile and a professional way. He always been up front with my husband and I. He always gave us a time frame and kept us updated through out the day. This is true customer service. Respectfully, Kristi Crosby More

Careless to honor pre-paid services I own 2013 Toyota Camry. I purchased my Camry from Tustin Auto Center in Tustin, CA. At that time, I bought 55,000 mile Toyota Care package and paid I own 2013 Toyota Camry. I purchased my Camry from Tustin Auto Center in Tustin, CA. At that time, I bought 55,000 mile Toyota Care package and paid $1050. At 45,000 miles I needed service on Sunday only. Longo Toyota was open on that day. I made appointment at 10:45 AM on July 24, 2016. I drove 100 mile round trip and wasted 3 hours of my time as service agent could not find me in their system I repeatedly asked whether she was entering it right. She kept saying that you have to pay for the service. I came back and made another appointment with Tustin delearship. They immediately found my contract and were wondering why Longo Toyota could not find it. I also showed them original paper work with receipt when I paid for toyota care. This is not the service I expect from Longo Toyota and certainly warn my fellow Toyota users. Wish you all the best! More

(Reply to my first review) Bad service repair at Longo Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till today they were not able to fix the problem after paying $1,450.00 in repairs. My car was not making any funny noises until "Long Toyota" did services on it. It had never felt as bad as it does now. Correction was never fix I took it to them again Tuesday 6/14/16 so that they can hear the noise went for a drive with one of the service guys and said he can hear the noise and told me to leave the car so that they can try and see what the problem is again. Today 6/15/16 I get a call and they told me they could not hear a noise. Wow! really so sad how they lie to customers. Never will I take my car for service to "Longo" again. More

Very unsatisfied After going for a recall they recommended I do several things to my Rav4 and so I did due to the mileage it has. Had to leave my car for about two wee After going for a recall they recommended I do several things to my Rav4 and so I did due to the mileage it has. Had to leave my car for about two weeks, when I picked it up it felt and sound like crap even the guy that gave me my car asked me what's wrong with your car, I told him what do you mean, he said when I turned it on it made an ugly noise.I told him it was not making any noise when I brought the car to the dealership so I spoke with the service representative. I was furious after paying $1,150.00 on parts they recommended it sounded like crap and felt like crap. To make the long story short I had to leave the car and had to pay and additional $350 in parts that they had forgotten to add to the recommendation list. Never bringing my car for service to LongoToyota anymore. More

Terrible service and not professional! It's the first time ever I NEED to write a review for bad service for Longo. The reason why we keep coming back is only because of the customer servic It's the first time ever I NEED to write a review for bad service for Longo. The reason why we keep coming back is only because of the customer service its provided. Until we met this rep. This rep has serious attitude problem and poor communication skill. He doesn't have patience to explain his recommendations of the service you need, he made it sounds like it is our fault because we never asked for the free check up before. When you tell him you are not happy with the solution, he doesn't even give a xxxx care about it. Instead, he would give you sarcastic laugh. Unbeliablely rude. More

Above and Beyond We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To that end, our experiences at Longo have always been professional and friendly, but it wasn't until last week that, for us, Longo really pulled out all the stops. Last Friday my wife was leaving work for the weekend and pressed the power button to start the car. The entire instrument panel lit up like Macy's Herald Square on Black Friday. When the car started, but refused to accelerate past 25 mph, she realized it wasn't just a few stray electrons: It was a major failure of some sort, so she drove it at a crawl, hazard lights blinking, to Longo. The diagnostic confirmed our worst fear: The first and only brand new car we ever bought, with less than 74,000 miles, had burned out its main battery. The repair estimate: $4,134.55. Considering the car was only worth $8,000 (at best), we looked at alternatives to spending half the value of the car on a repair. Options ranged from $400 for reconditioning the existing battery with no guarantees, to $2,200 for replacement with a "remanufactured" pack with spotty long term customer reviews. None were particularly confidence-inspiring, especially since my wife needed a reliable car to commute to work. We even entertained the possibility of just selling the car to a junkyard and replacing it with a new one. In a last-ditch effort to avoid such a drastic (and expensive) solution, we contacted Toyota USA with our predicament. The HV battery warranty was 10 years or 150,000 miles, whichever came first. Since we were a year out, Toyota was not obligated to help, and if they offered anything at all, it would be decided on a case by case basis. So on Monday, we sent an email to Longo CEO Brendan Harrington asking him, if he had time, to put in a good word for us with Toyota as we had done all our maintenance and repairs with his dealership. We weren't actually expecting a response, but to our surprise he replied a few hours later and said he'd see what he could do. The next day, we received another email from him saying that he had heard back from Toyota, who were willing to cover the cost of the battery as a goodwill gesture while our only out-of-pocket expense would be labor, or $730. Longo's parts department happened to have one new battery in stock, and a day later (yesterday), my wife's car was back in her possession with a clean bill of health for a much less painful financial hit than originally expected. As a family of five with limited resources, and trying to save for a down payment on a modest house after living in a rental for the past 15 years, I'm not sure if Longo realizes what a huge favor they did for our family. When doing business, there's no better feeling than being in a transaction with someone who has your back. We're Toyota customers for life, and we'll be buying them all from Longo as long as they sell them. More

Do not go there for service unless you have plenty of time! I have few cars that bought in Longo Toyota and I always go there for service because of the reputation. This time I had appointment at 9:40a.m., chec I have few cars that bought in Longo Toyota and I always go there for service because of the reputation. This time I had appointment at 9:40a.m., check in at 9:50a.m. and the promised finish time by 1:30p.m. I just cannot believe what I heard, does it really need to take about 3.5 hrs just for the service?! I told my service advisor - Jessie that I have made an appointment and normally the longest waiting time is within 2hrs. He did not smile at all from the beginning and just told me that there are other vehicles just came in. I asked if they all had appointments, he just told me they had to be serviced first because they have finished the paperwork. Then what is the point to make appointment if it is based on first come, first served! He did not even say any sorry to me and not helpful at all. I had no choice but seeking the supervisor for assistance. The supervisor was very nice and helpful and finally I could get back my vehicle before 12noon. This time was the worst experience I had with Longo Toyota and I am just wondering if they really provide good customer service. More

They dropped the ball First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by 12pm. Waited until 12:45pm and still waiting. Checked up with Service Advisor on the delay and was sadly informed that they lost the paperwork and my car has not even been started on for service. Needless to say they dropped the ball. Since this is a FREE first service, they tried to offer coffee at Starbucks or something else. I just told them get it done and I will just cancel my 1pm appointment somewhere else. Service Manager did his best but this first time visit and experience left a bad taste in my mouth. I'll probably just stick to Toyota of Glendale again. Never had a problem with them with my old Prius. More

Disappointed John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple tim John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple times to his station no answer was too busy chatting & laughing ignoring the ring .Will not be doing my service at Longo Toyota anymore . Not only is it expensive but the service is terrible. More

Mistake My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told they stood by their dealer. Wrote to Longo's owner and was told the Customer service director would contact me she never did but told TMS she had. Issues were with front drivers seat cushioning failing only after 3 years (Longo put a patch and charged TMS about $80 when they were supposed to replace the cushioning), arm rest that broke but was told by Toyota inspector its not for resting the arm, and noise from front dash was not fixed the first time. They refused to repair it the second. The 4th fix was again at TMS courtesy, the rear hatch was misaligned after 3 years. I was told by a tech that happens regularly to the highlanders. So sorry I bought a Toyota especially from Longo. BUY A HONDA! More