Longo Toyota - Service Center

Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her! More

Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work! More

I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it. More

Longo Toyota has been my best auto service experience of any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the serv any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the service quality was great! Our rep was Alex Perez. He was great and thorough. We had a long and pleasant talk with Joanne Hamilton in the lobby while enjoying the amenities provided there. Overall, just a great and positive experience at Longo. We will recommend them to all our friends and family. (I am writing this rating and checking my email in the internet-ready waiting room they have provided while they service our vehicle. They are very considerate of our time! :) More

Brought in my 04 Tacoma 4x2 for an oil service, tire rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few months back. Rob made sure that I had the services that I needed and issued me a discount. Just so happened that another 300+ Toyota owners decided to service their cars on the same day. The employees that work for Longo Toyota are all professional and courteous. I can't say enough about the Grey Team especially Rob McGuire, he is truly a gentlemen and a scholar and those are very rare to find. Find out for yourself, come in and ask for Rob McGuire (Grey Team) You won't be disappointed. More

excellent service dept., Tom Ryan will do his best to work within your budget. he "gets" customer service. i've been taking my cars to him for 20 years. Joanne is also very helpful. i had to have my t work within your budget. he "gets" customer service. i've been taking my cars to him for 20 years. Joanne is also very helpful. i had to have my truck towed in after hours, and she was still there, and took care to get it placed properly to be seen, and the repairt cost less than the quoted price.. Longo is THE gold standard. More

I purchased a 2004 Sequoia in late 2009, and my 3 month warranty was about to expire, the service area was able to repair the concerns at no cost to me. The shuttle service was great, they shuttled me to w warranty was about to expire, the service area was able to repair the concerns at no cost to me. The shuttle service was great, they shuttled me to work and they picked me up when my car was ready. Thanks Joanne for the effort to get me back on time. More

I have just bought my car - August 2009 - and so far all of my experiences have been great. This is my first scheduled service. We bought our car during a very hectic time - Clunkers for Cash - and eve of my experiences have been great. This is my first scheduled service. We bought our car during a very hectic time - Clunkers for Cash - and even though the dealership was busy we were treated very well. We went for the new owner dinner and that was nice and informative as well. My 1000 mile check up went well as well. Since I have yet to get my car back from it's first oil change I cannot report on the workmanship - but if Longo Toyota of El Monte performs as it has in the past I should be happy. More

Service was great...I really like the shuttle service. Joanne was very nice and helpful! She does a great job with keeping the customers happy. I wish they still gave out free movie tickets, I really like Joanne was very nice and helpful! She does a great job with keeping the customers happy. I wish they still gave out free movie tickets, I really liked that perk at Longo. I trust Longo for great service. More

It happened again. Since my last review, history has had a chance to repeat itself. You'd think I'd have learned, wouldn't you? Here's the background I previously reported: Over twenty years of p a chance to repeat itself. You'd think I'd have learned, wouldn't you? Here's the background I previously reported: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's service team. On the contrary, Tom and his associates go out of their way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, sometimes take you to a movie, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again." AND HERE IT IS AGAIN! History repeating itself: You would think someone in busy service station in Marina Del Rey would know how to change a rear taillight and front left-hand signal light. Not. The the rear light bulb was replaced okay (I thought), but then the service tech and manager came out and asked me if my Rav4 had ever been in an accident. I said, NO. They said YES. And then they informed me that it was impossible to change the bulb because the housing was too fractured by a prior accident to replace it! I took the car home. I was so depressed I didn't even call Tom. Then, I was too embarrassed to call Tom. I thought I was doomed to have to stick my arm out of the car window every time I wanted to make a left turn for the rest of my life! Oh, and then one evening shortly after they replaced the rear bulb, a hysterically waiving and shouting fellow motorist approached me in my car yelling, "Hey, Lady, you don't have any any #*$% rear lights. Now, where do you think they went? I had no answers. It was time to decide - either call Tom or risk great bodily harm to self and/or others. I didn't want him to know that I hadn't learned my lesson(s) well. I said to God, "It was only a light bulb, a frick'in light bulb, couldn't they have changed just a frick'ng light bulb w/o screwing up?" Obviously, the answer was, "No." So, I called Tom, drove to Longo, he knelt down in front of the car, tighten something, and said, It's fixed." Later he told me the rear lights had been shorted out, and he fixed that, too. I hope this is the last time I have to learn not just anybody can change a light bulb.....GB More