Longo Toyota - Service Center

The people at Longo Toyota are super nice and they take care of my car. I bought my car here, they were the only ones in the area that did not try to rip me off. Doing maintenance here is a breeze, so I am care of my car. I bought my car here, they were the only ones in the area that did not try to rip me off. Doing maintenance here is a breeze, so I am sure that this is the best Toyota place in Southern California. More

Tom Ryan is the best. Whenever I need help with ANYTHING I know just who to go to. He is the most friendly and helpful person I have ever come across. I would recommend everyone to go to him as I know he wo I know just who to go to. He is the most friendly and helpful person I have ever come across. I would recommend everyone to go to him as I know he would get the job done, and not just done but beyond what needed it be. More

ALBERT LOPEZ AT THE CASHIER, MATHEW IN THE SERVICE DEPARTMENT AND JOANNE AT THE GUEST RELATIONS DESK WERE VERY PROFESSIONAL AND FIENDLY. OUTSTANDING CUSTOMER SERVICE SKILLS THIS WILL MAKE ME WANT TO A DEPARTMENT AND JOANNE AT THE GUEST RELATIONS DESK WERE VERY PROFESSIONAL AND FIENDLY. OUTSTANDING CUSTOMER SERVICE SKILLS THIS WILL MAKE ME WANT TO ALWAYS GO BACK TO YOUR PLACE. CONGRATULATIONS YOU HAVE AN EXCELLENT TEAM. More

I just want to say THANK YOU for the good service I always get when I bring my car for service. The employees are exelent especialy ANTHONY BLACKBURN. Keep the good work. I leave far and I could go to always get when I bring my car for service. The employees are exelent especialy ANTHONY BLACKBURN. Keep the good work. I leave far and I could go to other delers in the area, but I love your services. More

I have purchased two vehicles from Longo Toyota. I purchased both vehicles due to the good purchase price and just as importantly, the great follow up service by Tom Ryan. I know that when I go to Tom purchased both vehicles due to the good purchase price and just as importantly, the great follow up service by Tom Ryan. I know that when I go to Tom, he will properly diagnose the problem, provide quality options to choose from, and ensure excellent service. I know that in the long run, getting quality advice and service will save me time and money. Tom Ryan is the only person I go to for work on our three cars, two Toyota's and a Lexus. He always treats me in a friendly manner, properly diagnoses the situation, and gives sound advice. You know you have an excellent employee when prople choose your business over all the competition based on their service. I do not like spending money on repairs, but at least I feel that I was treated fairly. Sincerely Gary Carwile Toyota owner since 1987 More

I HAVE PURCHASED 5 CARS FROM THIS DEALERSHIP SINCE 1994 AND ALL ARE STILL IN USE. MADE VERY GOOD DEALS ON ALL OF THEM. SALES AND SERVICE PEOPLE ARE EASY TO WORK WITH AND EXCEED ALL REASONABLE EXPECTATION AND ALL ARE STILL IN USE. MADE VERY GOOD DEALS ON ALL OF THEM. SALES AND SERVICE PEOPLE ARE EASY TO WORK WITH AND EXCEED ALL REASONABLE EXPECTATIONS. SERVICE WORK IS EXCELLENT, AND ON THE FEW OCCASIONS THE REPAIRS WERE NOT PERFECT, THE CORRECTIONS WERE MADE IMMEDIATELY AND FOR NO CHARGE. More

I've been a Toyota owner since late 1972. My first one was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a d was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a data base manager at the headquarters in Torrance, he, along with the other employees, was offered his pick of a list of cars they needed to clear out from the delivery dock up in Benecia (where we actually had to go to get the car) to make room for the 1973 models. But, after about 20 years, and with the help of my son, who put 'way too many miles on it, the trusty little car just gave out. I'd had it serviced from time to time at a dealer near my home, but felt no particular loyalty. So, in my quest for a new Toyota, I tried there first. Practically nothing on the lot, and the salespeople did not impress me. Same feeling about another dealer (this one in Glendale). No luck. That's how I ended up at Longo. And I've had no regrets since then. Fast forward to 2009. Randy James has been my service adviser for more than 16 years. Before I bought my '93 Camry at Longo, I was skeptical about Longo. I'd had a less-than-pleasing experience with two closer dealers (I live in Alhambra, CA, and Longo is about 10 miles away, albeit an easy freeway drive) whose salespeople were indifferent and whose stock was pitiful, compared with what Longo offers. And, after all, it constantly touted the claim that it was the largest dealer in the U.S. But, a former administrator at my campus had been a close friend of the Longos, and other colleagues seemed pleased with their experiences at Longo. So, I decided to give it a try. Although the sale itself was a bit high pressure, I got a wonderful car for a more-than-fair price. When I took it in for the first service. I met Randy. From that very first contact, he exuded professionalism, a wealth of knowledge, and a warm personality. Often volunteered to do little things for me that saved me money. After a few years, he was promoted to Service Manager, but I still could find him whenever I went in for service, just to visit. It was so satisfying to be remembered as an individual, not just a number with a Camry. Randy made me feel special and important. Then, disaster struck: Penske moved him to another dealership within its "kingdom," not even Toyota, and I thought that was the end. Make no mistake, the other service advisers all are very competent; I've had no problems with any of them. But, there's something about Randy. Here's how we became reacquainted. In March 2006, I was itching for a "new" Camry and found just what I wanted at Longo: a less-than-year old preowned XLE with – 112 miles on the odometer! Riding on Cloud Nine. The '93 still looked like new and had only 92,500 miles (friends who bought it were thrilled), but I wanted the new one. When I took it in for its first service, I also made an appointment for the New Car Owner seminar that Longo does so well. Imagine my surprise when I drove up to the Gray Group service bank and saw the name RANDY JAMES! I was sure that he must have a son; I had no idea that he was back because he decided that SERVICE is his favorite job. Just as he'd always done, Randy found a way to do something special and save me money. (I won't divulge my secret!) And, that's how it's been every time I've taken my 2006 Camry in for service, most recently a few weeks ago. Randy seems more than content to be back in his old job because he truly cares about people and radiates enthusiasm and happiness in helping customers and keeping them happy. To quote a line from an old song: "Who could ask for anything more!" More

I would like to commend Tom Ryan of Longo Toyota, Service Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, it was immediately taken for a test drive for a "hands on" experience. Tom’s customer service, communication and the Service Departments thorough inspection were professional and complete in every way, including follow-up. Again, Tom Ryan and the Service Department performed above my expectations and provided ongoing evidence that my trust and faith in Tom and the Service Department is well placed. It is a good business strategy to always take care of customers and the continuing effort to exceed my expectations will result in ongoing referrals to my family and friends as well. Due to the exceptional customer service continuously received from Tom, I have enjoyed every visit to the Service Department. Longo Toyota Service Department is clearly a quality organization with an emphasis on efficiency and a dedication to teamwork. Best regards, Natasha Balandran More