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Longo Toyota - Service Center

El Monte, CA

4.7
1,314 Reviews

1,314 Reviews of Longo Toyota - Service Center

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April 22, 2022

Excellent service! Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to b More

by Hybrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU for your Dealer Rater review. We appreciate you coming to Longo Toyota for your car care needs and know you have many choices, we're honored you've chosen Longo | Bruce Herrera to handle your car care needs. Thank you so much for this wonderful posting. Have a great weekend - Team Longo

April 20, 2022

Bad experience, the person who attended me told me that I did not have my services for free, he treated me rudely, I had to go talk to a manager so that they would give me the first of my three complementary More

by Daniel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Malik Abbas
Apr 26, 2022 -

Longo Toyota responded

We're sorry to read about this matter you've posted on DealerRater. As a guest of Longo's you must know how important our guests experiences are and would like the opportunity to discuss this in detail. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. Matthew Menendez, Service Manager would like to speak with you please feel free to contact Matthew, at your convenience. D: 626.652.3614 E: matthew.menendez@longotoyota.com

April 17, 2022

This dealership is good, convenient, very clean, friendly and timely. The service is very good. More

by Robert Hong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

We're honored to serve you Mr. Hong and delighted to read of the caring attention provided by Mandi and the Svc team @ Longo Toyota. Make it a great day!

April 16, 2022

Easy to check in, promise time to pickup car on time, great service and staff friendly More

by Henry.hang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

We're honored to serve you - Make it a great day - Team Longo

April 13, 2022

Great Customer Service, I love the dedication to their service to please all of their customers More

by Yvette Najera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donavan
Apr 14, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

April 13, 2022

Agustin Jauregui my adviser was simply great. Made my trip worthwhile from Palmdale. Great employee. More

by Ov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui (5 Stars)
Apr 14, 2022 -

Longo Toyota responded

What a great way to end our day @ Longo Toyota, with such an awesome review. We know Ov, you've passed many dealers on the way to Longo from Palmdale and we're honored to serve you. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

April 12, 2022

They have Great service and are quick! Love Longo ! Longo is the best in the business! More

by Jasmine.Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Longo Toyota responded

We're honored to serve you and make sure you hurry back- Team Longo

April 08, 2022

The employee were not that approachable. The people at enterprise inside toyota dealer has better customer service More

by slee_24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony forgot the other girl name
Apr 08, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us this opportunity to extend our apologize. Because your experience is important to us we would like to know more details if possible. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen D: 626.580.6057 E: kary.loefler@longotoyota.com

April 02, 2022

Ease to make appointments, Good service quick response on time prices are ok good communication More

by Ferbandini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Longo Toyota responded

We're hopeful with your future visit, we will earn higher marks. If there is anything you would like to share with our team, please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen about your visit with Noli. D: 626.580.6057 E: kary.loefler@longotoyota.com

April 01, 2022

Jessica was friendly and helpful. Excellent service. Will definitely come back here for next servicw More

by Jhsu100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 01, 2022 -

Longo Toyota responded

Happy Friday and thank you for the 5-star DealerRater posting - Team Longo

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