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942 Reviews of Longo Toyota - Service Center
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October 24, 2009
I've been a Toyota owner since late 1972. My first one was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a d was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a data base manager at the headquarters in Torrance, he, along with the other employees, was offered his pick of a list of cars they needed to clear out from the delivery dock up in Benecia (where we actually had to go to get the car) to make room for the 1973 models. But, after about 20 years, and with the help of my son, who put 'way too many miles on it, the trusty little car just gave out. I'd had it serviced from time to time at a dealer near my home, but felt no particular loyalty. So, in my quest for a new Toyota, I tried there first. Practically nothing on the lot, and the salespeople did not impress me. Same feeling about another dealer (this one in Glendale). No luck. That's how I ended up at Longo. And I've had no regrets since then. Fast forward to 2009. Randy James has been my service adviser for more than 16 years. Before I bought my '93 Camry at Longo, I was skeptical about Longo. I'd had a less-than-pleasing experience with two closer dealers (I live in Alhambra, CA, and Longo is about 10 miles away, albeit an easy freeway drive) whose salespeople were indifferent and whose stock was pitiful, compared with what Longo offers. And, after all, it constantly touted the claim that it was the largest dealer in the U.S. But, a former administrator at my campus had been a close friend of the Longos, and other colleagues seemed pleased with their experiences at Longo. So, I decided to give it a try. Although the sale itself was a bit high pressure, I got a wonderful car for a more-than-fair price. When I took it in for the first service. I met Randy. From that very first contact, he exuded professionalism, a wealth of knowledge, and a warm personality. Often volunteered to do little things for me that saved me money. After a few years, he was promoted to Service Manager, but I still could find him whenever I went in for service, just to visit. It was so satisfying to be remembered as an individual, not just a number with a Camry. Randy made me feel special and important. Then, disaster struck: Penske moved him to another dealership within its "kingdom," not even Toyota, and I thought that was the end. Make no mistake, the other service advisers all are very competent; I've had no problems with any of them. But, there's something about Randy. Here's how we became reacquainted. In March 2006, I was itching for a "new" Camry and found just what I wanted at Longo: a less-than-year old preowned XLE with – 112 miles on the odometer! Riding on Cloud Nine. The '93 still looked like new and had only 92,500 miles (friends who bought it were thrilled), but I wanted the new one. When I took it in for its first service, I also made an appointment for the New Car Owner seminar that Longo does so well. Imagine my surprise when I drove up to the Gray Group service bank and saw the name RANDY JAMES! I was sure that he must have a son; I had no idea that he was back because he decided that SERVICE is his favorite job. Just as he'd always done, Randy found a way to do something special and save me money. (I won't divulge my secret!) And, that's how it's been every time I've taken my 2006 Camry in for service, most recently a few weeks ago. Randy seems more than content to be back in his old job because he truly cares about people and radiates enthusiasm and happiness in helping customers and keeping them happy. To quote a line from an old song: "Who could ask for anything more!" More
by wickedwitch2
Employees Worked With
Randy James
Helpful October 22, 2009
I would like to commend Tom Ryan of Longo Toyota, Service Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, it was immediately taken for a test drive for a "hands on" experience. Tom’s customer service, communication and the Service Departments thorough inspection were professional and complete in every way, including follow-up. Again, Tom Ryan and the Service Department performed above my expectations and provided ongoing evidence that my trust and faith in Tom and the Service Department is well placed. It is a good business strategy to always take care of customers and the continuing effort to exceed my expectations will result in ongoing referrals to my family and friends as well. Due to the exceptional customer service continuously received from Tom, I have enjoyed every visit to the Service Department. Longo Toyota Service Department is clearly a quality organization with an emphasis on efficiency and a dedication to teamwork. Best regards, Natasha Balandran More
by npavloff
Employees Worked With
Tom Ryan
October 15, 2009
My experience with the entire Grey Team has been and is the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servici the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servicing my vehicle's with the Grey Team for a good 10 years. Never had a problem that couldn't be resolved. You will not be dissapointed with your service experience just pull into the service drive and ask for Robert McGuire and if he's not in (may have the day off) anyone on the Grey Team can assist you. More
by iroc2fm
October 12, 2009
Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasing an auto at Longo a painless experience. He was friendly, very polite, and helped us to get the car we wanted at the best deal possible. The atmosphere and amenities make your visits to Longo pleasant and productive. More
by vtborel
October 12, 2009
Hi there, I have been going to Longo for the last 10 years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and gives good honest service advice. I still have my 99 camry and with 189k on it thanks to the good service there. They have great selection of new cars, great service. That is why I would buy my car there for the service they provide escpecially during warranty of sale or leasing. My friend has already bought one car and leased another there for 15 years. I feel safe there by knowing that if there is something wrong on deal or service they will do the right thing and honor the claim everytime. Bottom Line they are the best car dealer I have ever gone to and never intend to go anywhere else, you can trust them! More
by andrecot
Employees Worked With
Tom Ryan
October 10, 2009
This is by far the best dealership. They are very helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are trained very well with customer service. It is nice what they have while you are waiting for your car. If you have kids they have a kid area. Keep up the great work you do. More
by Pank
Employees Worked With
Tom Ryan
October 10, 2009
I e-mail Mr. Ryan and he always answers my questions and helps me keep my car in tip top shape. I have all 3 Toyota's serviced there. Sometimes they have good deals- and they always strive for top cusomer helps me keep my car in tip top shape. I have all 3 Toyota's serviced there. Sometimes they have good deals- and they always strive for top cusomer satisfaction. Like Starbucks/Subway/AAA there, television, good sitting area, all employees are very helpful and courteous. Only had one major problem there, and they fixed the problem when we told them about it. More
by Ysela54
Employees Worked With
Tom Ryan
October 10, 2009
Tom Ryan and his team are sharp, knowledgeble and have my interests in mind when they service my car. They have saved me money in the long run and I will only service with the winning team of Tom Ryan/Longo interests in mind when they service my car. They have saved me money in the long run and I will only service with the winning team of Tom Ryan/Longo Toyota even though I live far from the dealership. More
by motogpmgr
Employees Worked With
tom ryan
October 10, 2009
I've had to take my car in several times for various reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You can reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You cannot receive better service that at this dealership. Stephanie More
by stephanieta
Employees Worked With
Tom Ryan
October 09, 2009
Working with Tom makes getting my car serviced a pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service p pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service provider.....Longo Toyota and Tom Ryan are the best!! More
by llindemann
Employees Worked With
Tom Ryan
