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Lorenzo Buick GMC
Miami, FL
3,020 Reviews
~New & GM Certified Used Cars!
~Special Finance Department for troubled credit.
~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles!
~Free pick up and drop off from the airport!
~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.!
~Service department open on Saturdays!
~Test drive a car in the comfort of your own neighborhood...we will bring the car to you!
~No hassle price quotes!
~Free Carfax provided on every used car!
Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
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Showing 3,020 reviews
October 26, 2025
Azuan was very helpful and explained everything from start to finish excellent seller very professional and excellent customer service thank you Azuan for everything you did. Ridasnier M start to finish excellent seller very professional and excellent customer service thank you Azuan for everything you did. Ridasnier M More
by ridasniermedero
October 26, 2025
Do not go to that dealership. They added around $3,000 in joke dealer fees to the advertised price. They lied to me about being able to negotiate about the price so that I would They added around $3,000 in joke dealer fees to the advertised price. They lied to me about being able to negotiate about the price so that I would travel to their dealership Terrible experience and would definitely not recommend anyone to go there!! More
by Ken Dvorak
Verified CustomerEmployees Worked With
October 25, 2025
I spent more than 2. 5 hours in the dealer. I was supposed to get my car washed once the service was completed and it didn’t happen since the car sat in the lot for 25 min 5 hours in the dealer. I was supposed to get my car washed once the service was completed and it didn’t happen since the car sat in the lot for 25 min without being washed and I had to leave. The advisor who took over for the one attending me had no customer service skills. This is the 3rd car I lease with you and it’s sad that your service keeps declining. I work in customer service and I have a clear understanding that my customers pay my bills. More
by brissette08
Employees Worked With
Don’t even know the name of who attended me
October 23, 2025
Emilio took great care of us. He made the experience easy and hassle-free. Very satisfied customers. He made the experience easy and hassle-free. Very satisfied customers. More
by jennyrs2011
October 23, 2025
Extremely uncompetitive. The service team in the worst. No follow ups, no loaners for 2 weeks. The service team in the worst. No follow ups, no loaners for 2 weeks. More
by M.PERCY83
Employees Worked With
October 18, 2025
Very bad service, they don't answer calls, they don't return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information. The service is terrible. The person who served us was Adrian, a terrible worker. More
by YuleisyToledo
Employees Worked With
October 15, 2025
EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100% TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100% More
by BERMUDEZYAJAIRA75
October 15, 2025
My worst nightmare was going to this place to get an oil change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, the change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, they never found it, I had to show them the letter from GMC about the problem and they still asked me to leave the car at the dealership. They told me they didn't have a loaner car to give me and denied me a ride to my house because there was no staff. So they didn't fix the recall, they never washed my car and they only did an oil change that took 2 hours and 40 minutes. And this because I went out to get my car, no one offered me information, there was no maintenance manager on site and my advisor was hard to find. Very rude staff and poor customer service. More
by raydel08r
Employees Worked With
ADVISOR NOT LISTED HERE
October 13, 2025
Mi terrain 2024 de la nada dejo de encender un lunes, la grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, grac grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, gracias a él, el día viernes por fin me entregaron el carro reparado. Gracias More
by Carlos montano
Employees Worked With
Jason Sandaguer 👍🏼
