Lorenzo Buick GMC

No thanks Never received updates on car while serviced . Never received my keys after paying and completing service . Had to wait additional time by the car in the sun to be handed the keys . Service time t Never received my keys after paying and completing service . Had to wait additional time by the car in the sun to be handed the keys . Service time took too long to complete and I didn't have many cars ahead of me. I Not to mentioned overpriced service for the kind of car. No loaner offered. No ride offer . No phone call during service or after service. Just average More

I was sold a $56,000 truck that I can’t drive and the dealership has been ignoring my calls ever since dealership has been ignoring my calls ever since More

My third car from Lorenzo Buick GMC Happy with The staff that helped and made the buying process easy, Very pleased with my purchases The attention and professionalism make Lorenzo my #1 dealership that helped and made the buying process easy, Very pleased with my purchases The attention and professionalism make Lorenzo my #1 dealership More

I had $70. 00 stolen from my car.I was Very disappointed.I expected more from the Dealership. 00 stolen from my car.I was Very disappointed.I expected more from the Dealership. More

Great service provided. Alex assisted me during the visit and helped me with my car ac repair. Alex assisted me during the visit and helped me with my car ac repair. More

No pressure. Like previously stated. I don’t like the back and forth pricing deal Like previously stated. I don’t like the back and forth pricing deal More

Outstanding customer service. Very informative and with emphasis in my satisfaction. I was extremely pleased with the attention and the time they spent with me throughout the sea Very informative and with emphasis in my satisfaction. I was extremely pleased with the attention and the time they spent with me throughout the search and leasing of the car. I will certainly come back … thank you. More

Professional and excellent service. Got the car we wanted an a great price and excellent condition. Got the car we wanted an a great price and excellent condition. More

Worst experience ever had, service department is awful, they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that w they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that was scratched all around during the 3 months service More

My experience with this dealership was deeply disappointing from start to finish, and I would strongly advise others — especially out-of-state buyers — to think twice before doing business here. disappointing from start to finish, and I would strongly advise others — especially out-of-state buyers — to think twice before doing business here. After they withdrew my down payment from my account, it took hours of effort just to get someone on the phone. I was pre-approved through my bank, and this dealership is listed as a preferred partner in their auto finance department. Still, they refused to release the car to me until my bank wired them the funds, causing unnecessary delays and frustration. When I finally arrived to pick the car up, I brought a friend who speaks Spanish. As soon as they realized who I was, one of the employees told me to “wait here” while he called my salesman. I was shocked and offended to hear him say, in Spanish, “That white boy is here to pick up the car.” Completely unprofessional and disrespectful. To make matters worse, the car had a dead battery and low tires when I arrived — not what you’d expect when purchasing a vehicle from any reputable dealership. Later, I found out the car had already been registered to me before they allowed me to pick it up. On top of all that, the Florida tag office had to reach out to me because the dealership failed to provide them with necessary documentation, despite repeated requests. The only positive part of this experience was working with Nicole in the title department. She was polite, helpful, and responsive — truly the only person who seemed to care. This dealership's lack of professionalism, poor communication, and outright disrespect left a lasting impression — and not a good one. More