Lorenzo Buick GMC

I purchased my car a few days ago, and unfortunately, it had a defect GMC car. I went in person to speak with the General Manager, who assured me the issue would be resolved by coordinating with the service had a defect GMC car. I went in person to speak with the General Manager, who assured me the issue would be resolved by coordinating with the service department, especially Sam. This situation should not have happened, particularly given the high cost of the vehicle. That said, I am very pleased with the way both the General Manager and the service department handled the situation. I appreciate their professionalism and prompt attention to resolving the issue. More

Julio Fernandez and Christian Martinez made my experience amazing. No games, very knowledgeable, professional, and understanding of my needs. Their patience with me was incredible. I would buy again from Lor amazing. No games, very knowledgeable, professional, and understanding of my needs. Their patience with me was incredible. I would buy again from Lorenzo GMC because of these 2 gentlemen. The customer service was 10/10. More

Amazing customer service from Azuan Professional and communicative, everything was clear and he was amazing throughout the entire leasing experience. Will lease again with Lorenzo Buick. communicative, everything was clear and he was amazing throughout the entire leasing experience. Will lease again with Lorenzo Buick. More

Sales person,very professional Pront to answer all my questions About the car Great customer service questions About the car Great customer service More

They are ok. However they were supposed to have all the parts needed to complete work on my vehicle. They started working on my truck and informed me that all par However they were supposed to have all the parts needed to complete work on my vehicle. They started working on my truck and informed me that all parts were not there. I had to take a Uber home and was with out my truck for one day. The service advisor was apologetic with regards to the part, not being there and that’s something that I understand. More

Azuan,the sales guy was very profesional ,he understood my needs,answer all my question Very happy over all my needs,answer all my question Very happy over all More

maintenance reset on car and oil not charged. car only came with 1 car key but 2 keys are required to register the car in the app. salesman did a good job, but the maintenance being reset without car only came with 1 car key but 2 keys are required to register the car in the app. salesman did a good job, but the maintenance being reset without the oil being charged is unacceptable. i didn’t know that i wouldn’t be able to connect the car to my phone with only 1 key. if i want the app to work i need to buy another key and have it programmed. that devalued the overall price i paid for the car. More

Milka and Jason were very kind and helped me with an issue with the battery of my car. Victor was nice as well. Great customer service! issue with the battery of my car. Victor was nice as well. Great customer service! More

They helped me with an issue I had with the battery of the car. They were very nice and helpful. I really appreciate their willingness to help me and solve the issue, specially Milka and her boss Jason the car. They were very nice and helpful. I really appreciate their willingness to help me and solve the issue, specially Milka and her boss Jason More