Lorenzo Buick GMC
Miami, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
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Overall, the dealership experience was satisfactory. This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It se This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It seemed like a tactic to inflate the numbers and then discount them, creating the illusion of a deal. They included all warranties for paint and additional services to increase the total. Despite knowing I was trading in a car with a transfer cost of only $82, they quoted $650. When I pointed out that I didn't require any warranties and that the tag transfer fee seemed excessive, they claimed it was an estimate. They adjusted these figures, giving the impression of negotiation and a favorable deal. I took the initiative to do my own calculations. It's crucial to be vigilant. Ensure they provide you with the actual costs and omit any unnecessary charges. Nonetheless, Salesman Yohan was not at fault; he was caught in the management's practices. He was very thorough, knowledgeable, and showed us cars that met our expectations. Ask for Yohan when you visit the dealership, but, management - not so much. Would I purchase a car from them again? Likely, yes, but with more caution. Ultimately, they claimed to have saved me $7,000, which was an exaggeration. It came down to eliminating unnecessary warranties and lowering the tag transfer cost from $650 to $82. Regarding my trade-in, I had a quote from CarMax, which they met, including taxes. Ensure you have a clear understanding of all the figures before meeting with a finance manager. Initially, the finance manager offered me a rate of 9.9%, but after negotiations, we settled on 3.99% due to my excellent credit score. I hope this helps others who will be in my situation. More
This is the worst car service place I have ever been. The service manager Scott is an idiot treating customers bad. The other service advisor Bianco Cruz left a message telling me that they can not find The service manager Scott is an idiot treating customers bad. The other service advisor Bianco Cruz left a message telling me that they can not find the problem with my truck and when I picked it up after 19 days the truck was standing in the same place I left it and with the same miles. I do not recommend nobody to go to this dealer. More
Process of buying car was seamless and great. Car salesman Isael was very helpful and great to work with. Overall it was a wonderful experience for buying a new car! Car salesman Isael was very helpful and great to work with. Overall it was a wonderful experience for buying a new car! More
Sales Person was very helpful and knowledgeable. Yohan was a great guy and took his time to explain everything to me. Also, he brought us several cars and helped us cater to our needs. Yohan was a great guy and took his time to explain everything to me. Also, he brought us several cars and helped us cater to our needs. More