Lorenzo Buick GMC

Even though I live in Louisiana the distance was not too far to make a great deal. I didn't want to fly/drive down there and it was delivered to my door. They kept updated about everything. I would recom far to make a great deal. I didn't want to fly/drive down there and it was delivered to my door. They kept updated about everything. I would recommend them to anyone. More

I had to take my new car of 3 months to the dealer because some module was broken and the car was unable to drive. Once my car was diagnosed, they did not keep me informed as to the progress of my ca because some module was broken and the car was unable to drive. Once my car was diagnosed, they did not keep me informed as to the progress of my car's service. The piece that my car needed was on back order and I understand that, it's not their fault but they should've keep the client informed. I had to constantly call to recieve updates on my car which was at the dealer for 25 days. Also they do not provide a loaner car for service, even if the service takes longer than 25 days. When I went to pick up the car they had scratched and dented the passenger door and scratched and chiped the paint in the front bumper. Service agent did not even know this had happened to my car. They did not handle this issue appropriately in my opinion, they wanted me to call their dent guy and keep traveling back and forth to the dealer to get this resolved. They needed to keep my car and get this fixed. Once they fixed the dent they wanted me to go back another day to fix the paint but I had to tell them no and made them keep the car until it was fixed. I dont understand why they wanted me to keep wasting time, gas and miles driving back and forth for a mistake they did. They never once apologized for damaging my car and were not understanding to my concerns. To complete my experience they didnt even do a good job fixing the paint in the front bumber. In my opinion the customer service at this dealer is lacking from the receptionist to the service agent. More

Muy buena atención de parte de Elieser un trabajador de ahí la experiencia fue excelente y se lo recomiendo mucho muy honestos los trabajadores del lugar ahí la experiencia fue excelente y se lo recomiendo mucho muy honestos los trabajadores del lugar More

I had my car serviced for several issues. It was at the dealership for 11 days. Upon driving my car, I noticed that the same AC problem was recurring. I called the service department tech th It was at the dealership for 11 days. Upon driving my car, I noticed that the same AC problem was recurring. I called the service department tech that took care of me and left him several messages. I'm still waiting for a call back. I guess I'll just have to go in person as I can't get the person that took care of me return my four messages. More

I like this dealer they attention is very good and I recommended it to my friends recommended it to my friends More

Service was awesome and was well over what I expected, I don't usually write reviews but they really went above and beyond. don't usually write reviews but they really went above and beyond. More

Excellent Team and Great sales and financial personnel, Antonio and Alex the best team. Thank you Antonio and Alex the best team. Thank you More

Michael garcia el mejor me atendio muy bien 5 estrellas para el me ayudo mucho para el me ayudo mucho More

Excelente servicio, el service advisor Obi Ortiz fue muy amable y muy profesional explixandome con detenimiento todo lo relacionado al servicio que se le iba a hacer al carro. amable y muy profesional explixandome con detenimiento todo lo relacionado al servicio que se le iba a hacer al carro. More

My complaint is that that no one returns phone calls, I left numerous messages for a call back on the status of my car and no one returned my calls. I called 3 days in a row. It took 5 days to replace my b left numerous messages for a call back on the status of my car and no one returned my calls. I called 3 days in a row. It took 5 days to replace my battery, way too long for this kind of service. More