Lorenzo Buick GMC

Excelente experiencia. el servicio al cliente es excepcional,tengo que resaltar la atencion de MILKA ALVAREZ.que estubo en todo el proceso de compra al tanto y simplifico todo haciendo el proceso de excepcional,tengo que resaltar la atencion de MILKA ALVAREZ.que estubo en todo el proceso de compra al tanto y simplifico todo haciendo el proceso de compra mas rapido y sencillo ,mi recomendacion es que cuando llegues al dealer pregunten por ella ,buscara la forma de encontrar la mejor opción para usted como cliente. More

Good communication from Chris, our service rep, and quick turnaround time for the necessary repair. turnaround time for the necessary repair. More

I was absolutely disappointed with the Service Dept. On Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer work Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer working at that location and that I did not have an appointment but if I was willing to wait 2 hours, they could serve the vehicle. I told I could not wait and therefore, made an appointment for Nov 12th at 12:00 noon. When I arrived at 11:55 a.m. there was no line whatsoever in service area, but there was no service personnel either. I went inside to the receptionist and she mentioned that is normal (????) that I just had to wait. Finally someone came and said although I had an appointment it will take 2 hours! After this period of time I started asking periodically for the vehicle, and every time they would say that it was going to be ready soon. It was 3:00 p.m. and I had not had any lunch and had a doctors appointment at 4:00 p.m. Once again, I asked if the car was ready, and they indicated that yes, and that it was being washed. At 3:30 p.m. I went and look for myself and saw the car was parked (not washed), so I said to the service advisor that it is not being washed and that I needed the car as it is. They brought the car and said they would not charge me so I can "leave happy". I thanked the gesture but did not leave happy at all. That day, Friday Nov 12th, I did not have lunch at all and missed my doctor's appointment as well. I believe this is unacceptable that I spend most of the day waiting for the car to have an oil change and tire rotation. Where can I go next time to get satisfactory service??? Besides, I am sorry to say but it seemed to me the service advisors were not busy at all. More

excellent experience. customer service is exceptional. Very good prices. the sales assistant open to finding the best option for you as a customer. love with my buick raid Very good prices. the sales assistant open to finding the best option for you as a customer. love with my buick raid More

Great service and not a lot of pressure. I felt pretty good about the thing good about the thing More

Although the Service Unit was very busy and I had to wait a while, the job was done properly and I was very satisfied with the results. a while, the job was done properly and I was very satisfied with the results. More

Great sales person milka very knowledgeable and efficient she was on top of everything to make our experience great she was on top of everything to make our experience great More

Excellent service, Thank you very much to Johan for all the help throughout the process of buying the car. And thank to Lorenzo Buick the help throughout the process of buying the car. And thank to Lorenzo Buick More

Good service and excellent attention but a very long wait should improve that excessive wait should improve that excessive wait More

Excelent Service! We are so happy and we recommend this dealer to buy you new car! dealer to buy you new car! More