Lorenzo Buick GMC

The best customer service ever provided in a dealership :)!. Geovanny Suarez kept me informed via text of all details as they were working on my car. Everyone in the service department, the mechanics, even :)!. Geovanny Suarez kept me informed via text of all details as they were working on my car. Everyone in the service department, the mechanics, even the person that wash the cars were very helpful and courteous. For this reason, I will always take my car to be serviced at Lorenzo Buick GMC. More

It took 2 1/2 months to repair an automatic transmission on a 2017 Yukon and it is still not correct. The service writer told me that they had only one technician that did both engine and transmission work. on a 2017 Yukon and it is still not correct. The service writer told me that they had only one technician that did both engine and transmission work. I asked why they just didn't replace the transmission and was told they only do what GMC will allow. There was no charge as it was considered drivetrain warranty work. More

I been trying to get someone to help with my trading that has not been payoff and Chase keeps calling me about the payment, no one can get give me an answer and I keep calling Rafael the saleperson he keep has not been payoff and Chase keeps calling me about the payment, no one can get give me an answer and I keep calling Rafael the saleperson he keep telling me that he will call me back. I have not gotten a respond back. I've been dealing with this issue for the past 3 weeks. I even Try to ask for accounting they put me on a wait and the phone rings up. This is really bad bad bad customer service.... I also went there in person to fix a little issue on my car and the saleperson told me that they couldn't fix and i know it can be fix. Its something that only take it 10 minutes to fix. More

Very courteous and fast service. Service representative provided me with information regarding the noise when I brake my car. Called me and explained everything. It was a pleasure to deal with him. provided me with information regarding the noise when I brake my car. Called me and explained everything. It was a pleasure to deal with him. More

Bad service , they do not clean the car and air filter, they charge for rotate the tires they did not did doit . and more things they charge for rotate the tires they did not did doit . and more things More

Ara was very helpful and made it possible to purchase my new car with minimal contact. I was able to make one trip to the dealership and was only there for about one hour signing paperwork before I could dr new car with minimal contact. I was able to make one trip to the dealership and was only there for about one hour signing paperwork before I could drive away in my beautiful brand new car! This was by far the easiest car purchasing experience I’ve ever had! More

I bought a car. First I had to ask for a spare key. They told me I had to pay for it and later I got it free. Then when the car was already paid in full they told me that they had made a mistake and I have told me I had to pay for it and later I got it free. Then when the car was already paid in full they told me that they had made a mistake and I have to wait for weeks to get the new title. So now I have fully paid for a car that has to stay at the dealer for weeks until I have the new title . Who knows what will happen to the car in the meantime. This is really bad. More

Jorge Vazquez the seller was great. He was very friendly and helpful. I would recommend him.I’m super happy with my truck. Thank you very much Jorge. and helpful. I would recommend him.I’m super happy with my truck. Thank you very much Jorge. More

The service was completed in a quick and appropriate manner. I decided to stay and wait for vehicle and was able to wait in the customer lounge and have a cup of coffee. manner. I decided to stay and wait for vehicle and was able to wait in the customer lounge and have a cup of coffee. More

Very good and fast service, very clean the place and everyone with their marks. the salesman Jorge Vázquez, very attentive, explained how the car works. everyone with their marks. the salesman Jorge Vázquez, very attentive, explained how the car works. More