Lorenzo Buick GMC

They are The service manager was attentive, provided all the answers. Good waiting place with good coffee machines, overall a good experience. the answers. Good waiting place with good coffee machines, overall a good experience. More

My experience purchasing a 2024 GMC Hummer EV has been extremely frustrating. The vehicle was advertised with a power tonneau cover, which was missing upon delivery. The dealership agreed to provide and i extremely frustrating. The vehicle was advertised with a power tonneau cover, which was missing upon delivery. The dealership agreed to provide and install it as part of the purchase, along with replacing two tires. Nearly two weeks later, these commitments remain unfulfilled, and I am now being told the cover may not be available. Additionally, I discovered a previously known axle issue that was not disclosed before purchase, along with a high-voltage battery warning. The vehicle has been back at the dealership since October 6, with poor communication and little resolution. Overall, this experience has significantly damaged my confidence in the dealership and the vehicle. More

Professional personnel with a lot of experience of how to get my transition done, quick and efficient get my transition done, quick and efficient More

He was fast and got everything done as I asked He made sure to listen to me sure to listen to me More

Horrible experience from the very beginning, first the receptionist gave me false information making me waste more money on towing. Then spending an hour on the following day just to start the process bec receptionist gave me false information making me waste more money on towing. Then spending an hour on the following day just to start the process because they forced to wait for the only advisor who was occupied. The following days I got no news from my car and the when I tried to call no answer from my advisor( david) . Then I go in person due to the impossibility of getting the phone answer they basically just read the problem that I wrote that I had barely checked my car and just quoted me for replace everything. And for doing that and wasting my time for days I had to $245 just for them to release my car. For a problem that I solved way easier in another place. I cannot emphasize enough how poorly I felt during all this interactions. The last time that I would go to this dealer to solve any problem. More

In a world where truly exceptional customer service is becoming increasingly rare, Lorenzo Buick GMC Doral has proven that it still exists! From beginning to end, my experience with this dealership has be becoming increasingly rare, Lorenzo Buick GMC Doral has proven that it still exists! From beginning to end, my experience with this dealership has been nothing short of amazing! I especially want to recognize Milka, my sales representative, who exceeded every expectation with her genuine willingness to assist, professionalism, and unwavering determination to ensure my complete satisfaction. Her dedication made me feel like a valued customer rather than just another sale. The Finance Department deserves equal recognition for going above and beyond to find financing terms and monthly payments that worked within my budget. Their willingness to work with me and make the purchase possible was truly appreciated. What impressed me even further was the dealership’s commitment to honoring the promises made regarding my vehicle. They provided me with a loaner car while completing the agreed-upon work, demonstrating a level of customer care and follow-through that speaks volumes about their commitment to customer satisfaction. Lorenzo Buick GMC Doral has earned something far more valuable than a vehicle sale: my loyalty, confidence, trust, and sincere appreciation! Every member of the team who assisted me contributed to an experience that I will not forget. This is the kind of service that builds lasting relationships and sets a dealership apart from the competition. I will enthusiastically recommend Lorenzo Buick GMC Doral to anyone looking to purchase a vehicle, and I will do so without the slightest hesitation! To Milka More

Great, quick and easy I was attended immediately, with great customer service. The service did not take more than estimated. Overall very satisfied. great customer service. The service did not take more than estimated. Overall very satisfied. More

Daniel was very helpful, but the technicians who were supposed to check my car took two days to do a job that only took minutes. I decided to take it and not wait any longer; they didn't even give me a l supposed to check my car took two days to do a job that only took minutes. I decided to take it and not wait any longer; they didn't even give me a loaner vehicle, because if I had left the car for the technician to check, it would have taken more than eight days, and I couldn't be without a car. More

It was hard to get an appointment. The reason told by the receptionist is because I didn't buy my hummer in that dealer. However, I went in person and David helped me right away and se The reason told by the receptionist is because I didn't buy my hummer in that dealer. However, I went in person and David helped me right away and set an appointment for me. Withen the next week he had my resolution. I also want to comment that the last guy on the right in the service center first attended me and he was not really receptive to my issues. He needs to improve in his customer service skills. More

Very Profesional, good service. Happy with all expectation on purchase a good car. Very please with the service and attention. Happy with all expectation on purchase a good car. Very please with the service and attention. More