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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
2,854 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 2,855 reviews

December 19, 2024

Have an issue with my car that should be covered by warranty, but they have no courtesy cars available. So I have to keep driving the car with the issue. More

by FRICC005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to my attention. Our Service Team prides itself on the high-quality standards that we maintain and I would appreciate the chance to address your feedback regarding a courtesy vehicle and your warranty. Can you please send your contact information to me? Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

Dec 20, 2024 -

FRICC005 responded

I sent an email to you.

December 19, 2024

I went for an oil change and my truck was there for more than 4 hours, I asked for a loaner and they told me they didn’t have any. The DEF for my Diesel truck wasn’t refilled neither. Never go there again. More

by CARLOSAREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for taking a moment to share your thoughts on your recent visit. Our top priority is delivering 100% satisfaction and I would appreciate the opportunity to discuss your feedback regarding a loaner vehicle, as well as the length of your recent visit with our Service Team for an oil change. Can you please email me with your preferred contact information? Best, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 19, 2024

Excellent customer services and very professional the sales person Elieser Acosta. Faster and easy process, thanks More

by elddysvalses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elieser Acosta
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Dec 20, 2024 -

Lorenzo Buick GMC responded

We appreciate your feedback on the service from our team at Lorenzo Buick GMC. It's great to hear you had a smooth experience. Thank you for choosing us.

December 15, 2024

Excellent services, excellent and honest, very honest and clear, good communication l personally recommend .to everyone More

by ELIZABETHMULET3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Fernández
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Dec 16, 2024 -

Lorenzo Buick GMC responded

Thank you for recommending Lorenzo Buick GMC. We appreciate your feedback and look forward to serving more customers like you.

December 14, 2024

I would not recommend anyone ever use your service department . Your company had my car for two months and didn’t fix a thing. You billed my warranty company for services that were not performed. Your More

by MARCUSBENDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember check my maintenance records
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Dec 14, 2024 -

Lorenzo Buick GMC responded

Hello, Please know we take your feedback very seriously. I would like to speak with you about your experience with our Service Team regarding the time taken for services. At your earliest convenience, please send me an email with your best method of contact so we may discuss this further. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 14, 2024

Worst service. Car was kept for months each time, no updates provided. Car still having same issue More

by LORIVARMA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unlnownn
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Dec 15, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to our attention. I would like to speak with you about the time taken for repairs by our Service Team. Please send me an email with your contact information so we may discuss this in greater detail. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 14, 2024

Mathew helped me today with the service today. He was very polite and he has great customer services skills. More

by zaidagarcia_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Dec 15, 2024 -

Lorenzo Buick GMC responded

We're glad our team made your visit to Lorenzo Buick GMC an enjoyable one. Thank you for sharing this with us!

December 14, 2024

Speed at work 10, quality 10, customer service 10 Then I am satisfied and happy . I thought it would be more complicated but thanks to the professionalism of the team. More

by ALEXDT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with Lorenzo Buick GMC. We're glad our team provided professional service that met your expectations.

December 14, 2024

Lugar acogedor y buena. Atención pendiente de siempre del cliente estuve para cambio de aceite y fue bastantes rápido con apoimen More

by vitalia1261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Lorenzo Buick GMC responded

Gracias por visitarnos en Lorenzo Buick GMC. Nos alegra saber que el cambio de aceite fue rápido y efectivo.

December 14, 2024

Salesperson was very helpful and knowledgeable. He definitely made the purchasing experience a pleasant experience. More

by Luisdiaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Lorenzo Buick GMC responded

We're glad our team contributed to a positive experience at Lorenzo Buick GMC. Thank you for your review.

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