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Lorenzo Buick GMC

Miami, FL

4.4
2,858 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 2,858 reviews

December 07, 2024

Estoy completamente disgustado por el proceso de servicios de Lorenzo Buick GMC, demora, mala atención, mal servicio y poco interés de resolver la situación. Esa fue mi experiencia con un carro nuev More

by yosvanym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent experience with our Sales Team regarding the noise of your new vehicle and the details of your warranty. Can you please email me with your preferred contact information? I appreciate your time! Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 07, 2024

Great service, Juan came out to greet me as soon as I came in and took care of me right away, offered for a driver to take me to work which I didn’t need but it was nice knowing I have that option next t More

by SAMANTHAFONTE726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa (not sure about last name) - service department
Dec 08, 2024 -

Lorenzo Buick GMC responded

We're happy to see you were well cared for by our team. Looking forward to taking care of your car needs at Lorenzo Buick GMC again. Thanks for sharing your experience.

December 05, 2024

Excellent Dealer and very profesional staft. Good attention and friendly service. All the personal have an excellent attention. More

by josecueto2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elieser Acosta
Dec 05, 2024 -

Lorenzo Buick GMC responded

Thank you for taking the time to share your experience with Lorenzo Buick GMC. We appreciate your kind words about our team and service.

December 05, 2024

Our salesman Christopher was awesome! Followed up immediately with every question or concern.. we got a great deal and will certainly do business with them again. More

by Deborah Spradlin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris and Fabian
Dec 06, 2024 -

Lorenzo Buick GMC responded

Glad to hear our team made the experience smooth for you. Lorenzo Buick GMC appreciates your trust in getting a great deal with us.

November 30, 2024

Ahora me respondió el manager del dealer a través del review inicial q puse para que le diera un contacto para supuestamente comunicarse conmigo para hablar sobre mi negocio, en serio????? Como si no tuv More

by Ymm
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Ymm responded

Ahora me respondió el manager del dealer a través del review inicial q puse para que le diera un contacto para sugerir comunicarse conmigo para hablar sobre mi negocio, en serio????? Como si no tuvieran mis contactos en el dealer desde q me querían vender la camioneta q me escribían y me llamaban hasta en cansancio. El mensaje q me dejó es el mismo q le responde a todos los q les dejan un review negativo. Pero voy a escribir una reseña diaria si es posible para q quien me lea, entienda q este distribuidor no tiene nada positivo q ofrecer al menos desde mi experiencia. Hace un mes q compré mi camioneta nada barata y por segunda vez esta “ingresada” en el dealer sin respuesta de solución y ahora la respuesta q me dieron, indirectamente es q haga un caso y q la devuelva por ley del limón. Yo se q existen leyes sobre la venta de autos en la Florida y en los estados unidos pero un auto q desde q salió del dealer con cero millas tiene problemas tiene q sacarse del mercado y entregarle otro vehículo al cliente q pagó por ella para poder llevársela. Cada vez tengo peor criterio de este dealer y ojalá muchas personas me lean y piensen q lo mismo q me pasó a mí le pueda pasar a cualquiera. Hoy sigue en el dealer y nadie me dice nada respecto a ella. Cero estrellas es mi criterio sobre mi experiencia con Lorenzo GMC and Buick

November 30, 2024

Todo muy bien, trato del Sr Frank muy bien, buenas explicaciones, camino conmigo es Diler, NO ME QUE ME OBLIGUEN,aqui obligan a escribir muchas palabras, es mejor escribir lo que uno siente de verdad, More

by inggguzmanguzmanguzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Dec 01, 2024 -

Lorenzo Buick GMC responded

Nos complace saber que todo fue de su agrado en Lorenzo Buick GMC y agradecemos sus comentarios sobre el trato del equipo.

November 30, 2024

Porque obligan a escribir, tantas palabras , todo fue bien, con Frank me fur muy bien.hgh jgh fjh chu dhj sry fji kuh der hui byt. More

by inggguzmanguzmanguzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Lorenzo Buick GMC responded

Gratitude infinie pour votre avis sur Lorenzo Buick GMC. Heureux que tout se soit bien passé avec notre équipe.

November 29, 2024

Good service, fast, efficient and professional. Good service, fast, efficient and professional. Good service, fast, efficient and professional More

by fico680314j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates such positive feedback about our service.

November 29, 2024

Was very pleased with the work that was done. It was a recall, but customer service was great More

by Darleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC is happy to hear you were satisfied with the recall service. Thank you for your feedback!

November 29, 2024

Muy eficiente son personas organizadas profesionales organizados limpio mucha calidad en la atención al cliente More

by jesusoctu15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yohan
Nov 30, 2024 -

Lorenzo Buick GMC responded

Gracias por tus amables palabras sobre Lorenzo Buick GMC. Nos alegra que hayas tenido una experiencia positiva con nuestro equipo amable y organizado.

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