Lorenzo Buick GMC

Excellent service very helpful and super great prices on what I was looking for very happy with my purchase what I was looking for very happy with my purchase More

The only thing they care about is getting paid, not solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having p solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having paid for a service that ultimately didn't solve a thing. Personally, I’ll avoid this dealership from now on. Just awful. More

Great customer experience also very efficient and fast Amazing customer experience also very efficient and fast ! I would buy a car again from Javier Amazing customer experience also very efficient and fast ! I would buy a car again from Javier More

I bought 3 cars with them. The customer services is exceptional Jorge always help me to find the best option The customer services is exceptional Jorge always help me to find the best option More

Excellent attention Excellent attention me ayudaron en todo lo necessary Todo's muy bien Y se lo recommend a todos todo lo necessary Todo's muy bien Y se lo recommend a todos More

Long Waite time, i was overcharge for maintenance i didn't ask for, 0 information about it didn't ask for, 0 information about it More

I want to thank the dealer team for their excellent work and care! Thank you and care! Thank you More

I will definitely never return to purchase another vehicle from this dealership. For the second time, I was charged additional costs that were not clearly presented by the finance manager during the p vehicle from this dealership. For the second time, I was charged additional costs that were not clearly presented by the finance manager during the purchasing process. The lack of transparency and clarity is extremely disappointing. Unfortunately, I made the mistake of giving Lorenzo Buick GMC a second chance. I was also charged over $4,000 for an extended warranty. However, when I returned just a week later to address a front-end vibration issue, I was told to take the vehicle to a Jeep dealership because Lorenzo Buick GMC did not have the proper tools or expertise to diagnose the problem without additional cost. Charging customers for an extended warranty while being unable to diagnose or repair the vehicle you sold raises serious concerns about the level of service provided after the sale. I cannot recommend this dealership based on my experience. More

I paid over $2,000. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. I was told the car was ready to pick up. When I stop by to pick up the Cadi, I notice the screen was still Frozen in the same mode that I left car to be repaired About 10 days later I was told car was ready. Yes the airbag light was now off but the touch screen is still frozen. No reset was done after the repair. A reset had to be done to unfreeze the screen. When any electronic repair is done reset must be done so the entire system is back to default. I was given all sort of explanations and so Mr. Schumacher suggested to do a battery disconnection reset. It was done in front of me. which was disconnecting the battery for a few minutes, then reconnecting the battery and starting the car again. That did not work. And that was it I had to take my car home and see how I was going to handle this problem . I am very disappointed with Lorenzo Buick GMC, And I bought that car at Lorezo Buick GMC. This 2017 CTS Cadillac is in impecable conditions and only has 39,564 Miles. Very disappointed! Jorge E Hernandez More

Try to charge me too much for tire rotation and alignment, windshield wipers so I decline and just did the oil change alignment, windshield wipers so I decline and just did the oil change More