
Lorenzo Buick GMC
Miami, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
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Customer service was very poor. My car stayed in service department for more than a month because of a delayed part. I can understand that, but there was never a call back to provid My car stayed in service department for more than a month because of a delayed part. I can understand that, but there was never a call back to provide me with an update on the status on my car even after leaving messages requesting a call back . I had to go in person and visit the dealership 2 times just to get updates. I recommend better training for the service advisor Gabriel that never took the time to follow up to let me know how my car was doing. Before I took delivery of my car I found a few scratches on the passenger side back door panel that were not there before. Very disappointed! More