Lorenzo Buick GMC

Excelente atención. David me ayudó en todo mi proceso de una manera muy profesional, me explicó y me acompañó en casa paso, lo que hizo que todo fuera más fácil. David me ayudó en todo mi proceso de una manera muy profesional, me explicó y me acompañó en casa paso, lo que hizo que todo fuera más fácil. More

After an unfortunate event were my brand new truck overheated I brought it to Lorenzo Buick GMC and David was my service advisor, he was extremely helpful and communicative in order to get my truck ba overheated I brought it to Lorenzo Buick GMC and David was my service advisor, he was extremely helpful and communicative in order to get my truck back on the road. More

David was very communicative and clear about the service my truck needed. David was very communicative and clear about the service my truck needed, he was easy to reach. my truck needed. David was very communicative and clear about the service my truck needed, he was easy to reach. More

The only thing they care about is getting paid, not solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having p solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having paid for a service that ultimately didn't solve a thing. Personally, I’ll avoid this dealership from now on. Just awful. More

Long Waite time, i was overcharge for maintenance i didn't ask for, 0 information about it didn't ask for, 0 information about it More

I want to thank the dealer team for their excellent work and care! Thank you and care! Thank you More

I paid over $2,000. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. I was told the car was ready to pick up. When I stop by to pick up the Cadi, I notice the screen was still Frozen in the same mode that I left car to be repaired About 10 days later I was told car was ready. Yes the airbag light was now off but the touch screen is still frozen. No reset was done after the repair. A reset had to be done to unfreeze the screen. When any electronic repair is done reset must be done so the entire system is back to default. I was given all sort of explanations and so Mr. Schumacher suggested to do a battery disconnection reset. It was done in front of me. which was disconnecting the battery for a few minutes, then reconnecting the battery and starting the car again. That did not work. And that was it I had to take my car home and see how I was going to handle this problem . I am very disappointed with Lorenzo Buick GMC, And I bought that car at Lorezo Buick GMC. This 2017 CTS Cadillac is in impecable conditions and only has 39,564 Miles. Very disappointed! Jorge E Hernandez More

Try to charge me too much for tire rotation and alignment, windshield wipers so I decline and just did the oil change alignment, windshield wipers so I decline and just did the oil change More

Excellent experience. I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! More

Good attention and fast service Very good attention,fast service , everything clean and no waiting outside good waiting local service , everything clean and no waiting outside good waiting local More