Lorenzo Buick GMC

They are ok. However they were supposed to have all the parts needed to complete work on my vehicle. They started working on my truck and informed me that all par However they were supposed to have all the parts needed to complete work on my vehicle. They started working on my truck and informed me that all parts were not there. I had to take a Uber home and was with out my truck for one day. The service advisor was apologetic with regards to the part, not being there and that’s something that I understand. More

Milka and Jason were very kind and helped me with an issue with the battery of my car. Victor was nice as well. Great customer service! issue with the battery of my car. Victor was nice as well. Great customer service! More

They helped me with an issue I had with the battery of the car. They were very nice and helpful. I really appreciate their willingness to help me and solve the issue, specially Milka and her boss Jason the car. They were very nice and helpful. I really appreciate their willingness to help me and solve the issue, specially Milka and her boss Jason More

The repair took significantly longer than promised, and the shop set unnecessary conditions for replacing the booster, even though the vacuum pump repair was covered under a special bulletin. the shop set unnecessary conditions for replacing the booster, even though the vacuum pump repair was covered under a special bulletin. More

How would you rate Don't know Not great to not know the person as an advisor. Or not be introduce Themselves and ever since I have been visiting this dealership. My advisor has been changed from. Person to person as an advisor. Or not be introduce Themselves and ever since I have been visiting this dealership. My advisor has been changed from. Person to person not knowing whom to speak with to get help from in very interesting in this situation at this dealership. ? (5=excellent 4=good 3=average 2=fair 1=poor) More

Great It was a great experience like always, the staff is very nice and polite very nice and polite More

Terrible service Went for oil change and They left unorganized my personal stuff. No one give me a document or any receipt of what they did to my car. Car key was given to me by the seller. No the ser unorganized my personal stuff. No one give me a document or any receipt of what they did to my car. Car key was given to me by the seller. No the service people. No sticker for my knowledge to know next time of millage visit. Car was not wash. Took forever. Bad customer service. I told them about my breaks that are making sounds. Idk if they did anything. I don't have any proof I went there as no receipt. No email. Nothing. I had leased two vehicles there, it's very disappointed More

I came in for an oil change, I was charged for an air filter replacement and was given an over-expensive charge just for an oil change. filter replacement and was given an over-expensive charge just for an oil change. More

He was very helpful and explained what my car needed He was very helpful and explained what my car needed. I definitely recommend Lorenzo Buick GMC over other local GMC dealers was very helpful and explained what my car needed. I definitely recommend Lorenzo Buick GMC over other local GMC dealers More

Very convenient location, I was able to leave my vehicle for service, walk back home and Victor called me when service was done. My vehicle was washed and vacuumed which I appreciate. for service, walk back home and Victor called me when service was done. My vehicle was washed and vacuumed which I appreciate. More