Lorenzo Buick GMC

Excellent experience. I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! More

Good attention and fast service Very good attention,fast service , everything clean and no waiting outside good waiting local service , everything clean and no waiting outside good waiting local More

No estoy contento con lo que me vendieron ,el pomper lo arreglaron y quedó todo despegado ,las gomas tienen problemas y puedo tener un accidente me rayaron la puerta cuando se quedaron un mes con el.son 90 arreglaron y quedó todo despegado ,las gomas tienen problemas y puedo tener un accidente me rayaron la puerta cuando se quedaron un mes con el.son 900 dólares durante 84 meses🥹 More

They changed the oil filter and did something wrong and ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to th ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to the dealership and they didn't even offered to reimburse me for the Uber fare. A disaster and it ended up costing me money. I can understand a mistake BUT the who cares attitude is unacceptable. I completed a survey last week and they said I will get a phone call back. Haven't heard from anyone. Again a total disregard for customer service! Hope I hear from someone from Lorenzo Buick although based on the prior survey I have my doubts. More

My experience with Lorenzo Buick GMC's service department has been extremely frustrating. I brought my vehicle in multiple times for the same unresolved issues and paid for repairs more than once. During my has been extremely frustrating. I brought my vehicle in multiple times for the same unresolved issues and paid for repairs more than once. During my most recent visit, my vehicle remained at the dealership for nearly a month and was returned with the issues still unresolved. Before posting this review, I contacted Service Manager Ruben Garcia and General Manager Andy Radu in an attempt to resolve the matter. Unfortunately, neither provided a meaningful solution or accepted responsibility for the situation. After multiple visits, repeated expenses, and weeks without my vehicle, I expected far better customer service and accountability. A dealership that repeatedly fails to repair a customer's vehicle, charges for ineffective repairs, keeps the vehicle for weeks at a time, and then ignores the customer's efforts to resolve the matter through management has completely failed in its obligation to stand behind its work and its customers. More

Best experience thanks to Andy Radu and Javier Over experience was a quick and painless! experience was a quick and painless! More

Took 3 1/2 hours for an oil change and to very very poorly wash the car poorly wash the car More

The service advisor was extremely knowledgeable. He made me feel comfortable throughout. The process kept me informed and up-to-date. I also appreciated getting a test drive with the mechanic so I c He made me feel comfortable throughout. The process kept me informed and up-to-date. I also appreciated getting a test drive with the mechanic so I can explain the problem that honestly in the past no one has solved. This time the noise was taken care of, and I was extremely happy. I wish I remember the name of the mechanic he wasn't only professional, but also took the time to explain to me what he thought it would be. More