Lorenzo Buick GMC

Very professional staff! ! Helpful, people, the best sales experience in my life .Definitely I recommend Lorenzo buick and gmc ! Helpful, people, the best sales experience in my life .Definitely I recommend Lorenzo buick and gmc More

I spent more than 2. 5 hours in the dealer. I was supposed to get my car washed once the service was completed and it didn’t happen since the car sat in the lot for 25 min 5 hours in the dealer. I was supposed to get my car washed once the service was completed and it didn’t happen since the car sat in the lot for 25 min without being washed and I had to leave. The advisor who took over for the one attending me had no customer service skills. This is the 3rd car I lease with you and it’s sad that your service keeps declining. I work in customer service and I have a clear understanding that my customers pay my bills. More

Extremely uncompetitive. The service team in the worst. No follow ups, no loaners for 2 weeks. The service team in the worst. No follow ups, no loaners for 2 weeks. More

Very bad service, they don't answer calls, they don't return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information. The service is terrible. The person who served us was Adrian, a terrible worker. More

My worst nightmare was going to this place to get an oil change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, the change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, they never found it, I had to show them the letter from GMC about the problem and they still asked me to leave the car at the dealership. They told me they didn't have a loaner car to give me and denied me a ride to my house because there was no staff. So they didn't fix the recall, they never washed my car and they only did an oil change that took 2 hours and 40 minutes. And this because I went out to get my car, no one offered me information, there was no maintenance manager on site and my advisor was hard to find. Very rude staff and poor customer service. More

Mi terrain 2024 de la nada dejo de encender un lunes, la grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, grac grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, gracias a él, el día viernes por fin me entregaron el carro reparado. Gracias More

Son Los mejores , muy buena atencion con sus clientes, hacen Hasta lo impossible para que el cliente se vaya contento hacen Hasta lo impossible para que el cliente se vaya contento More

El departamento de servicio no cumple con su trabajo el servicio más malo de Miami servicio más malo de Miami More

Lorenzo Buick GMC is an excellent dealership with outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above an outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above and beyond to make sure everything is smooth and stress-free. Highly recommended. More

The service is 100%, the advisor Victor is one of the best in the dealer and can recommend that guy 100% too, the seller Emilio is so friendly and helpful with all the costumer no matter what type of per best in the dealer and can recommend that guy 100% too, the seller Emilio is so friendly and helpful with all the costumer no matter what type of person is thanks Lorenzo Buick for the service 👍 More