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Lorenzo Buick GMC
Miami, FL
3,363 Reviews
~New & GM Certified Used Cars!
~Special Finance Department for troubled credit.
~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles!
~Free pick up and drop off from the airport!
~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.!
~Service department open on Saturdays!
~Test drive a car in the comfort of your own neighborhood...we will bring the car to you!
~No hassle price quotes!
~Free Carfax provided on every used car!
Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
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Showing 1,636 service reviews
August 31, 2026
🚨 HORRIBLE SERVICE EXPERIENCE — LORENZO BUICK GMC MIAMI 🚨 I am extremely disappointed with the service department at Lorenzo Buick GMC. I dropped off my vehicle after losing a key and specifically p 🚨 I am extremely disappointed with the service department at Lorenzo Buick GMC. I dropped off my vehicle after losing a key and specifically paid for expedited/overnight delivery so the replacement could arrive the next day and my vehicle could be returned to me quickly. That was the promise. Instead, two days have passed and I still do not have my vehicle. I have spent hours calling, rearranging my entire schedule, paying for Ubers back and forth, and trying to get a straight answer. Yesterday the vehicle was supposed to be ready. It wasn’t. Today I was again expecting it, and the latest explanation was that the technician working on it went home sick. I understand people get sick. What I do not understand is how a major GMC dealership has no backup technician, no solution, and apparently no urgency after already missing the promised delivery time. The customer should not be the one paying the price for poor internal organization. I want to make something very clear: Henry in the Service Department has treated me extremely well and has done his best to help. This complaint is NOT about Henry. The problem is the mechanical/service management and the way this situation has been handled. Do not promise customers a delivery time if you cannot honor it. And if you fail to honor it, communicate, take responsibility, and find a solution. I paid extra because I needed this handled quickly. Instead, I got delays, Uber expenses, wasted time, repeated phone calls, and still no reliable answer. This is unacceptable service from an authorized GMC dealership. @GMC — I hope corporate takes notice of how customers are being handled here. More
by Sambgonb hummer
Employees Worked With
Henry
Verified CustomerAugust 29, 2026
Great customer service. Every question that I had was answered immediately. I highly recommend Brian Gonzalez as an asst. service manager. Every question that I had was answered immediately. I highly recommend Brian Gonzalez as an asst. service manager. More
by perdomodiana66
Employees Worked With
Brian Gonzalez (Excellent Customer Service)
August 25, 2026
David's customer service was great he handled the issues at hand. My only complaint is that the dealer is wanting to charge me for something that is a factory defect. at hand. My only complaint is that the dealer is wanting to charge me for something that is a factory defect. More
by MERCYDS2009
Employees Worked With
David he was great
August 22, 2026
Jorge (Sales guy) was absolutely outstanding. He was the reason why I kept going back and finally made the decision to buy my 2027 Terrain Elevation. I will soon have to buy a car for my wife als He was the reason why I kept going back and finally made the decision to buy my 2027 Terrain Elevation. I will soon have to buy a car for my wife also. I will go back to the same dealer and look for the same guy to discuss the next one. Their Finance Manager was also outstanding! Not only did he make the process fast and clear, but also helped me with the bottomline number. This guy has much integrity in the way he deals with people. I WILL DEFINITELY GO BACK TO THIS DEALER and look for the same people. THANK YOU! More
by carlos@carlos-molina.com
August 20, 2026
It was easy to make an appointment. Henry was very friendly and helplful. I was provided with an expected time the service would be completed and it was done on time if not a few minute Henry was very friendly and helplful. I was provided with an expected time the service would be completed and it was done on time if not a few minutes early. Overall a very good experience More
by ZDGFOOTBALL
Employees Worked With
Henry Chaviano
August 19, 2026
Fue muy buena la Experiencia con Brian G. ..buen trato y servicio, y aplico el descuento de puntos de mi tarjeta de Rewards GM, pero la recepción no aplico el descuento por puntos de mi tarjet ..buen trato y servicio, y aplico el descuento de puntos de mi tarjeta de Rewards GM, pero la recepción no aplico el descuento por puntos de mi tarjeta GM Rewards al cobrar, pq OLVIDÓ que tenia el doc en la mano, cuando le dije entonces lo APLICÓ. More
by frankjjerez
