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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
3,253 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 1,574 service reviews

May 21, 2026

Professional, courteous, honest and attentive They answered all my questions and were on point. Great team More

by JTALAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, assistant service mgr
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May 20, 2026

Nice service advisor . Very knowledgeable. The service advisor deserves a 5 star. However , the prices the dealer charges to service the car, is horrible. Almost highway ro More

by jav3182
Recommend Dealer
Yes
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May 21, 2026 -

Lorenzo Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again.

May 14, 2026

El proceso fue muy rápido y sencillo cosa que agradezco muchísimo en verdad. Carlos me ayudó bastante More

by rosalbasc2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Valino
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May 15, 2026 -

Lorenzo Buick GMC responded

Thank you for entrusting us with your GMC Sierra 1500 service. We’re glad the process was quick and straightforward and that you received helpful assistance.

May 14, 2026

My experience with Brian and Ruben was one of lack of ownership constant installing no good answers weeks and weeks of waiting with no ownership for a remedy to the problem. Complete lack of customer ser More

by JFDIAZ
Recommend Dealer
No
Employees Worked With
Bryan & Ruben
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May 18, 2026 -

Lorenzo Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 14, 2026

Feel like family every time I walk in! I feel like family every time I walk in. Everyone is quick to greet you and offer you drinks or coffee if needed. They make sure I am satisfied befor More

by JENNIFERJOSEPH323
Recommend Dealer
Yes
Employees Worked With
Christian and David
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May 14, 2026 -

Lorenzo Buick GMC responded

It’s wonderful to hear you feel like part of the family whenever you visit. Our team is glad to greet you quickly and offer refreshments to make your visit comfortable. We appreciate knowing our service on your GMC met your needs and look forward to assisting again.

May 14, 2026

Service Department is the worst. Had my car there and they didn’t touch it in 3 business days. I picked it up and took it to another desler. Never again!!!! More

by KACTELLENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyanette Vera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernal "Fred" Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry
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May 15, 2026 -

Lorenzo Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.Hello, Your feedback is very important to us. I would appreciate the opportunity to speak with you in greater detail about your experience with our Service Team. At your earliest convenience, please send me an email with your best method of contact so we may discuss this further. I look forward to hearing from you. Andy Radu General Manager Lorenzo Buick GMC andyr@lorenzobuickgmc.com

May 14, 2026

I was very pleased with the service. The problem was diagnosed promptly. Thanks very much. More

by QNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the service agent.
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May 14, 2026 -

Lorenzo Buick GMC responded

It’s great to hear your Buick was diagnosed quickly and that you were pleased with our service. We hope to help you again whenever you need us.

May 13, 2026

Great experience David was very knowledgeable of his job and the needs of my car. He was very helpful. More

by ORLANDO.F.CASTILLO
Recommend Dealer
Yes
Employees Worked With
David
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May 13, 2026 -

Lorenzo Buick GMC responded

We’re pleased our service team’s expertise met the needs of your GMC Canyon. It’s great to know you found the process smooth and supportive. Thank you for trusting us with your vehicle’s care.

May 11, 2026

Excelente trato y excelente servicio Excelente Muy rápido. El servicio y efficient Lo recomendaria un 10% More

by griselan22@gmail.com
Recommend Dealer
Yes
Employees Worked With
Henry
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May 11, 2026 -

Lorenzo Buick GMC responded

Your feedback on our prompt and attentive service means a lot. We’re glad your Buick Encore GX was serviced quickly and efficiently. Thank you for recommending us so highly.

May 11, 2026

Excelente trato y excelente servicio Excelente Muy rápido. El servicio y efficient Lo recomendaria un 10% More

by griselan22@gmail.com
Recommend Dealer
Yes
Employees Worked With
Henry
Report | Print
May 11, 2026 -

Lorenzo Buick GMC responded

Thank you for praising the fast, efficient care you received for your Buick. We’re glad our team provided excellent attention throughout the service. It’s great to know you’d recommend us, and we look forward to your next visit.

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