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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
3,260 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 1,578 service reviews

May 25, 2026

Excellent customer service Cover your needs, offer diferente options to choose, have knowledge about what is in inventory More

by margaritharosa
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 23, 2026

I got my car serviced and I felt service was curt and smug He was rude More

by zuloagajorge03
Recommend Dealer
No
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May 24, 2026 -

Lorenzo Buick GMC responded

Hello, Thank you for taking the time to share your feedback. We pride ourselves on high-quality standards here, and I would appreciate the opportunity to speak with you regarding the customer care you encountered with our Service Team. When it is convenient for you, please email me with your preferred contact details to further discuss this. Best Regards, Andy Radu General Manager Lorenzo Buick GMC andyr@lorenzobuickgmc.com

May 23, 2026

Great service excellent My experience at the Lorenzo dealership always being excellent and very happy with my car More

by Gildagi3007
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2026 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with the recent service on your Buick Encore GX. We’re delighted to hear that each visit has been outstanding and that you’re so happy with your vehicle. We look forward to supporting you at every future appointment.

May 22, 2026

Highly satisfied with Mr. Brian's customer service and quick response. He truly went above and beyond his duty. Excellent service! More

by luisaperi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 22, 2026 -

Lorenzo Buick GMC responded

We’re delighted to hear our team provided quick, above-and-beyond service for your GMC Sierra 1500. It’s wonderful that you felt well taken care of throughout the process. Thanks for the five-star rating and for trusting us with your service needs.

May 21, 2026

Professional, courteous, honest and attentive They answered all my questions and were on point. Great team More

by JTALAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, assistant service mgr
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May 22, 2026 -

Lorenzo Buick GMC responded

Thank you for recognizing our team's professionalism and attentiveness. We appreciate your feedback.

May 20, 2026

Nice service advisor . Very knowledgeable. The service advisor deserves a 5 star. However , the prices the dealer charges to service the car, is horrible. Almost highway ro More

by jav3182
Recommend Dealer
Yes
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May 21, 2026 -

Lorenzo Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again.

May 14, 2026

El proceso fue muy rápido y sencillo cosa que agradezco muchísimo en verdad. Carlos me ayudó bastante More

by rosalbasc2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Valino
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May 15, 2026 -

Lorenzo Buick GMC responded

Thank you for entrusting us with your GMC Sierra 1500 service. We’re glad the process was quick and straightforward and that you received helpful assistance.

May 14, 2026

My experience with Brian and Ruben was one of lack of ownership constant installing no good answers weeks and weeks of waiting with no ownership for a remedy to the problem. Complete lack of customer ser More

by JFDIAZ
Recommend Dealer
No
Employees Worked With
Bryan & Ruben
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May 18, 2026 -

Lorenzo Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 14, 2026

Feel like family every time I walk in! I feel like family every time I walk in. Everyone is quick to greet you and offer you drinks or coffee if needed. They make sure I am satisfied befor More

by JENNIFERJOSEPH323
Recommend Dealer
Yes
Employees Worked With
Christian and David
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May 14, 2026 -

Lorenzo Buick GMC responded

It’s wonderful to hear you feel like part of the family whenever you visit. Our team is glad to greet you quickly and offer refreshments to make your visit comfortable. We appreciate knowing our service on your GMC met your needs and look forward to assisting again.

May 14, 2026

Service Department is the worst. Had my car there and they didn’t touch it in 3 business days. I picked it up and took it to another desler. Never again!!!! More

by KACTELLENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyanette Vera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernal "Fred" Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry
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May 15, 2026 -

Lorenzo Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.Hello, Your feedback is very important to us. I would appreciate the opportunity to speak with you in greater detail about your experience with our Service Team. At your earliest convenience, please send me an email with your best method of contact so we may discuss this further. I look forward to hearing from you. Andy Radu General Manager Lorenzo Buick GMC andyr@lorenzobuickgmc.com

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