Lorenzo Buick GMC

The only thing they care about is getting paid, not solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having p solving the problem. The service is terrible; they’ll tell you anything just to collect the fee and get you out the door quickly—leaving you having paid for a service that ultimately didn't solve a thing. Personally, I’ll avoid this dealership from now on. Just awful. More

Long Waite time, i was overcharge for maintenance i didn't ask for, 0 information about it didn't ask for, 0 information about it More

I want to thank the dealer team for their excellent work and care! Thank you and care! Thank you More

I paid over $2,000. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. For the repair of airbag light that stop turning off and which affected the touch screen. Which is now frozen ever since the light stop turning off. I was told the car was ready to pick up. When I stop by to pick up the Cadi, I notice the screen was still Frozen in the same mode that I left car to be repaired About 10 days later I was told car was ready. Yes the airbag light was now off but the touch screen is still frozen. No reset was done after the repair. A reset had to be done to unfreeze the screen. When any electronic repair is done reset must be done so the entire system is back to default. I was given all sort of explanations and so Mr. Schumacher suggested to do a battery disconnection reset. It was done in front of me. which was disconnecting the battery for a few minutes, then reconnecting the battery and starting the car again. That did not work. And that was it I had to take my car home and see how I was going to handle this problem . I am very disappointed with Lorenzo Buick GMC, And I bought that car at Lorezo Buick GMC. This 2017 CTS Cadillac is in impecable conditions and only has 39,564 Miles. Very disappointed! Jorge E Hernandez More

Try to charge me too much for tire rotation and alignment, windshield wipers so I decline and just did the oil change alignment, windshield wipers so I decline and just did the oil change More

Excellent experience. I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! I went without an appointment but they serviced my car anyway. Very professional and friendly staff. Highly recommend it! More

Good attention and fast service Very good attention,fast service , everything clean and no waiting outside good waiting local service , everything clean and no waiting outside good waiting local More

No estoy contento con lo que me vendieron ,el pomper lo arreglaron y quedó todo despegado ,las gomas tienen problemas y puedo tener un accidente me rayaron la puerta cuando se quedaron un mes con el.son 90 arreglaron y quedó todo despegado ,las gomas tienen problemas y puedo tener un accidente me rayaron la puerta cuando se quedaron un mes con el.son 900 dólares durante 84 meses🥹 More

They changed the oil filter and did something wrong and ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to th ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to the dealership and they didn't even offered to reimburse me for the Uber fare. A disaster and it ended up costing me money. I can understand a mistake BUT the who cares attitude is unacceptable. I completed a survey last week and they said I will get a phone call back. Haven't heard from anyone. Again a total disregard for customer service! Hope I hear from someone from Lorenzo Buick although based on the prior survey I have my doubts. More