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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
3,283 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 1,584 service reviews

June 05, 2026

My experience with Lorenzo Buick GMC's service department has been extremely frustrating. I brought my vehicle in multiple times for the same unresolved issues and paid for repairs more than once. During my More

by JFDIAZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Garcia, Andy Radu
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June 04, 2026

Best experience thanks to Andy Radu and Javier Over experience was a quick and painless! More

by wondermom03
Recommend Dealer
Yes
Employees Worked With
Javier
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Jun 04, 2026 -

Lorenzo Buick GMC responded

It’s great to know the service on your Buick Envision was smooth and efficient. Your five-star rating inspires us, and we look forward to assisting you again.

May 30, 2026

Took 3 1/2 hours for an oil change and to very very poorly wash the car More

by MIKASJR71
Recommend Dealer
No
Employees Worked With
Henry
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May 31, 2026 -

Lorenzo Buick GMC responded

Hello, Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. I would like the chance to speak with you about the wait time you encountered with our Service Department for an oil change. Please email me with your preferred contact information at a time that is best for you. Thank you, Andy Radu General Manager Lorenzo Buick GMC andyr@lorenzobuickgmc.com

Jun 01, 2026 -

MIKASJR71 responded

786-3020048

May 30, 2026

The service advisor was extremely knowledgeable. He made me feel comfortable throughout. The process kept me informed and up-to-date. I also appreciated getting a test drive with the mechanic so I c More

by CNP305
Recommend Dealer
Yes
Employees Worked With
I think his name was Brian. He was great.
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May 30, 2026 -

Lorenzo Buick GMC responded

Thank you for sharing your positive experience with our GMC Yukon service. We’re glad our service advisor kept you informed and that the test drive with our technician helped pinpoint and resolve the noise. It’s great to know you felt comfortable throughout and that the issue was fully addressed.

May 30, 2026

Quick and professional service I went to get an oil change with no appointment and the dealer served me with no hiccups. Quick and easy, Henry was very helpful and polite. More

by grisechic
Recommend Dealer
Yes
Employees Worked With
Henry from service
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May 30, 2026 -

Lorenzo Buick GMC responded

We’re delighted our quick oil change service fit into your schedule without an appointment. It’s great to know our team ensured a smooth experience for your Buick Envista. Thanks for sharing your feedback and we look forward to assisting you again.

May 25, 2026

Good services and personalized attention ! Services provided were professional and they advised me what was the best option explaining everything with details. More

by isamartinez1964
Recommend Dealer
Yes
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May 25, 2026 -

Lorenzo Buick GMC responded

It’s great to hear our team provided professional service and personalized attention for your GMC. We aim to give clear explanations and guide you toward the best option. Thank you for letting us care for your vehicle.

May 25, 2026

Excellent customer service Cover your needs, offer diferente options to choose, have knowledge about what is in inventory More

by margaritharosa
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 25, 2026 -

Lorenzo Buick GMC responded

Thank you for bringing your Buick Envista in for service. We’re pleased our team’s support, variety of options, and product knowledge addressed your needs. We appreciate your feedback.

May 23, 2026

I got my car serviced and I felt service was curt and smug He was rude More

by zuloagajorge03
Recommend Dealer
No
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May 24, 2026 -

Lorenzo Buick GMC responded

Hello, Thank you for taking the time to share your feedback. We pride ourselves on high-quality standards here, and I would appreciate the opportunity to speak with you regarding the customer care you encountered with our Service Team. When it is convenient for you, please email me with your preferred contact details to further discuss this. Best Regards, Andy Radu General Manager Lorenzo Buick GMC andyr@lorenzobuickgmc.com

May 23, 2026

Great service excellent My experience at the Lorenzo dealership always being excellent and very happy with my car More

by Gildagi3007
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2026 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with the recent service on your Buick Encore GX. We’re delighted to hear that each visit has been outstanding and that you’re so happy with your vehicle. We look forward to supporting you at every future appointment.

May 22, 2026

Highly satisfied with Mr. Brian's customer service and quick response. He truly went above and beyond his duty. Excellent service! More

by luisaperi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 22, 2026 -

Lorenzo Buick GMC responded

We’re delighted to hear our team provided quick, above-and-beyond service for your GMC Sierra 1500. It’s wonderful that you felt well taken care of throughout the process. Thanks for the five-star rating and for trusting us with your service needs.

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