Lorenzo Buick GMC - Service Center

Words can never describe how peaceful and at ease I feel every time I bring in my car to service with Benito aka Benny and Carlos Rodriguez they are both an awesome team who work great and always put custom every time I bring in my car to service with Benito aka Benny and Carlos Rodriguez they are both an awesome team who work great and always put customers first! I love them and they both get an A+ for customer service excellence!! I enjoy bringing in my car for service, everything is done in a timely manner and always receive top of the line care and service. When speaking out in public about Doral Buick GMC all I can think of is about Benito and Carlos they are truly to me the ones who bring out the best out of that Doral Buick GMC. More

Bought in my 2008 Toyota that I purchased last Saturday, 1/11/14 to have 2 items checked, the brakes and the airbag warning light. With the assistance of Mr. Alvarez and Mr Rodriguez, they fit me in even th 1/11/14 to have 2 items checked, the brakes and the airbag warning light. With the assistance of Mr. Alvarez and Mr Rodriguez, they fit me in even though they were very busy with their appointments. They were able to resolve my brake issue and had me schedule another appointment to see their tech specialist for the airbag issue. Their professionalism and willingness to make the extra effort have left me with a very positive view of their facility. More

My first experience with Doral GMC, was exceptional. Benny Perera is such a beautiful person in helping customers and making you feel so comfortable. Benny is a great asset to your organization. My veh Benny Perera is such a beautiful person in helping customers and making you feel so comfortable. Benny is a great asset to your organization. My vehicle was serviced in a timely manner, with the upmost respect and satisfaction. I will return and I will also recommend Doral GMC to others. Thank You!!! Lorraine Goulbourne More

Called at 2:00 to bring my car in for service, he offered to do this at 4:00 and get me out in one hour as I had a business dinner that night. Ready for me when I arrived, did the work, washed the car, got m to do this at 4:00 and get me out in one hour as I had a business dinner that night. Ready for me when I arrived, did the work, washed the car, got me out in time for my schedule. Nice job! More

I have come to this dealer for service since last year and I have been receiving my service for my car with Benny Perera. I can not believe the level of service that I always receive.He truly nows how to and I have been receiving my service for my car with Benny Perera. I can not believe the level of service that I always receive.He truly nows how to give good customer service I would not be coming to this service center if he was not my service advisor. Benny not only has given me good service over the phone but also in person. He is a true asset to your dealership. I only wish there were more people like Benny. More

I gave the rating because Mr.Perera was a excellent advisor and problem solver. He found the issue with the vehicle and handled tghe situation flawlessly. I would recommend Mr.Perera to any customer wi advisor and problem solver. He found the issue with the vehicle and handled tghe situation flawlessly. I would recommend Mr.Perera to any customer with a Buick/GMC. Thank you, More

Very friendly, great customer service and a very good price. I had a good experience. Definitely going to be going back when I need help price. I had a good experience. Definitely going to be going back when I need help More

This was my first visit to Doral GMC for service work on my 2014 GMC Sierra Truck (I purchased this truck in Daphne Alabama). I had some fuel issues for which another dealership (Chris Myers) did not go out my 2014 GMC Sierra Truck (I purchased this truck in Daphne Alabama). I had some fuel issues for which another dealership (Chris Myers) did not go out of their way to investigate; however this dealership (Doral GMC) did just that. After a wonderful intro with Carlos and Geovanny taking great concern to my issues they passed it along to their top tech Joel. Within twenty minutes Joel spoke with me and identified the problem as a bad fuel control module for which was the cause to all three problems I presented to the entire group. I am so very pleased with this group and highly recommend anyone to Doral GMC. During my wait, all the employees I came in contact were very pleasant, kind and nice to me. The coffee was great as well. Thank you all for the wonderful service all around and I truly look forward to continuing my business with Doral GMC Buick. Matt Brittle, Retired US Navy Chief! More

Benny was very kind and greeted me right away as I stepped out of the car. Took my information down and addressed my concerns with the car very diligently. As my GMC Yukon XL was driven to the techn stepped out of the car. Took my information down and addressed my concerns with the car very diligently. As my GMC Yukon XL was driven to the technician's area, he escorted me to the lounge area and made me coffee, turned on the TV and instructed me on how to use the remote control to change the channels. He also gave each of my kids a lolypop and took them to the playroom so they would be entertained during the wait. As I sat in the waiting room, a salesman by the name of Yosmel, offered me and my boys some hot chocolate. I had some questions about purchasing a Buick Enclave next year, and he took me out for a test drive and guided me in the process of buying a new car. My wait did not seem like a wait at all as I was constantly entertained. My boys didn't even want to leave! More