Lorenzo Nissan Ft. Lauderdale

The service advisor, Gerard, is very professional and the vehicle was repaired for what it was brought in for yet I had to wait 2 days for it to be diagnosed and several secondary items were unable to comple vehicle was repaired for what it was brought in for yet I had to wait 2 days for it to be diagnosed and several secondary items were unable to complete while they had it (like the brakes) as they didn’t have parts in stock (brake pads) had to take it to a 2nd shop afterwards. More

Paid cash for the truck knowing it had the check engine light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication from any staff including management. It's been a nightmare to deal with. They haven't repaired the truck they haven't returned my calls they haven't given me a refund they just gave me a rental that I can't even use for my work. Super frustrating and just want my money back so I can go buy a truck I can use for work and stop pushing jobs and losing money because I don't have a vehicle that can pull a trailer More

Terry Kelly is an excellent service advisor if it wasn’t for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles More

My sales guy ALEX was simply amazing! He really went UP AND BEYOND to make things happen and to ensure I got the car and features I wanted. He even delivered the car to me so I didn't hav He really went UP AND BEYOND to make things happen and to ensure I got the car and features I wanted. He even delivered the car to me so I didn't have to leave my job! WOW! That's what I call "legendary service"! LISTEN UP, Lorenzo Nissan... GIVE THIS MAN A PROMOTION AND RAISE, ASAP!!! He is why people will chose to come back to "Lorenzo Nissan". More

Professional attentive and efficient staff. Professional attentive and efficient staff. attentive and efficient staff. Professional attentive and staff. Professional attentive and efficient staff. attentive and efficient staff. Professional attentive and staff. More

Craig is always patient and informative. No matter how busy he is his approach is as if you are the only client he has to deal with. And that I understand what is happening with the vehicle. No matter how busy he is his approach is as if you are the only client he has to deal with. And that I understand what is happening with the vehicle. Thanks so very much. More

Very incompetent and uncaring set of people. All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this dealership returns phone calls nor answers the phones 80% of the time. I called 10 times to get that average so you can do the math. This is the worse dealership I’ve ever dealt with and I’ve been buying vehicles for over 30 years. Nissan should pull their franchise from this group. Truly a buyer beware location for sure. Will never buy another Nissan thanks to this dealership. I can’t say enough negative things. More

The Nissan Service Department has always provided the best Service. My Service guy is Gerald Wynter - He has been helping me since my first Nissan 2011 Pathfinder. We handed our Pathfinder to our son an best Service. My Service guy is Gerald Wynter - He has been helping me since my first Nissan 2011 Pathfinder. We handed our Pathfinder to our son and he helped him and now he provides the most excellent service for our 2019 Maxima. More

Gerald is an amazing advisor. He always goes above and beyond to help us. We truly appreciate and value him and the service he provides us. He always goes above and beyond to help us. We truly appreciate and value him and the service he provides us. More

The service was great all the staff LARRY was incredible from now on Lorenzo Nissan 👏 🙌 is my favorite dealer to get a when I need one thank you. from now on Lorenzo Nissan 👏 🙌 is my favorite dealer to get a when I need one thank you. More