Lost Pines Toyota - Service Center

The entire staff at Lost Pines Toyota are always kind, courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. More

The customer service of the service department exists with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I wait with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I waited for my service rep to approach in order to discuss what I was looking to have done, no one approached, not on of the three that I had a service appointment with. Numerous workers stood around chatting, not not one assisted. After walking inside and finding mark, he graciously assisted with all three, even though none of my appointments were with him. More

I was having technical difficulties that were impossible to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, acc to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, accommodated me at every step. He went above and beyond and took responsibility for Toyota. Things happen all the time with cars, that’s normal. What counts is how well a service department performs in those situations. More

OMG everyone was so great. They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so att They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so attentive and patient with me and my questions. Thank you to all. More

I have had my previous car, a Nissan, and now my Toyota Avalon serviced at Lost Pines Toyota since 2012. I find them attentive to my needs and reliable. Damien checks my car in. He is friendly and listens Avalon serviced at Lost Pines Toyota since 2012. I find them attentive to my needs and reliable. Damien checks my car in. He is friendly and listens to my needs ensuring that my car remains reliable and a pleasure to drive. More

Good service done on time service person who help was great kept me updated and explained everything that was done and set me up for next appointment. Also Adam &Jimmy in sales help out with question I h great kept me updated and explained everything that was done and set me up for next appointment. Also Adam &Jimmy in sales help out with question I had about vehicle. More

Was supposed to get a tire rotation and take care of a safety recall. After 3 hours of not hearing anything back I got a hold of someone and found out that all they did was a tire rotation the whole 3.5 h safety recall. After 3 hours of not hearing anything back I got a hold of someone and found out that all they did was a tire rotation the whole 3.5 hours I was there. More

So easy to schedule an appointment at my convenience. Waiting area is comfortable. Kept apprised of progress. All work documented and completed quickly. 😆👍 Waiting area is comfortable. Kept apprised of progress. All work documented and completed quickly. 😆👍 More

Very courteous, completed in a timely manner. Set my next appointment within my maintenance guidelines. I appreciated that! Set my next appointment within my maintenance guidelines. I appreciated that! More

Check in was super easy! They have options for rides or you can hang out. I like the way they send what they think your car needs in writing so you can see it laid out and ac They have options for rides or you can hang out. I like the way they send what they think your car needs in writing so you can see it laid out and accept or decline. My car also has something hanging off of it from a separate occasion and the guys went ahead and took care of it for me no charge! Thank you! More