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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,155 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,155 reviews

July 20, 2020

GMC work Truck Joe took care of us quickly and professionally - he followed up with phone calls and emails - Joe ask us if we in need of anything else. Joe also prov More

by bnordlof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Jul 23, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 20, 2020

Fil and Jenny were amazing! I couldn't have asked for a better experience then what Fil and Jenny brought to the table! So happy I chose to go to Lou Bachrodt, they have a very welcoming staff all around! More

by raquelalmanza96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Jul 23, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 17, 2020

Thank you it was a great experience Thank Al, Shain and Patti. Would recommend to anyone. Cant wait to purchase out next vehicle. THANK YOU More

by Jaykatlew2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Luna, Shain Bono
Jul 20, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 17, 2020

The salesman who worked with me did a wonderful job from beginning to end, and he helped me get a very nice certified car, it was a good experience, and I left feeling like I got a great deal and I am a ver More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Jul 20, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 16, 2020

2019 Jetta purchase I recently purchased a 2019 Jetta, the third VW I have purchased from Lou Bachrodt. The sales department goes above and beyond to ensure a great custo More

by sarahjsmith330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Jul 20, 2020 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 15, 2020

Excellent! Michael is the best sales rep that I have ever worked with and I have bought 6 new vehicles. I wish I could hire him to work where I do. Bachrodt you got a good guy...treat him right More

by Pitter patter
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Adam Dokken
Jul 17, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 12, 2020

Great experience! Love my new car. Staff super fun, informative, and covered any questions I had. I would recommend Filand Lou bachrodt to anyone looking for a vehicle. More

by kymcdon87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jul 15, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 08, 2020

The experience was smooth from start to finish and everyone was helpful and I saw smiles all around. Friendly environment. The deal process was nice and private. More

by Courtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Harris, for turning me on to Lou Bachrodt!! Thank you Ron!, Sam Ferrille
Jul 13, 2020 -

Lou Bachrodt Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 01, 2020

Traded in a vehicle for a used vehicle. Everyone at the dealership was helpful. They were honest about flaws in the used car I purchased. Both the salesmen were friendly and knowledgeable. More

by chesterstacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Lionel Vil
Jul 07, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 29, 2020

I tried 3 other dealerships and ended up back here. Salesman Al Luna once again came through for me. Took a couple of weeks but for good reason. The first truck i was interested in did not pass Bachrod More

by Unifiedsvs
Recommend Dealer
Yes
Employees Worked With
Patty in Finance- *****, Al Luna
Jul 02, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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