Lou Bachrodt Chevrolet - Service Center

I went in and they diagnosed my car quickly. Let me know the issues and what needed to be fixed urgently and later on. The only problem that I had was that after the repair I was told my driver side window the issues and what needed to be fixed urgently and later on. The only problem that I had was that after the repair I was told my driver side window went out. But the issue was there were two different stories told to me. Originally I was told the technician had just finished my cars repairs but the window wouldn't go back up. The next day when I went to retrieve the car I was told the car was parked waiting to be sent home and a technician walked passed and saw the window down. I find that to be very weird because I had no issues whatsoever with the window until it was in their possession, and they didn't fix it. I was going to have to pay for it myself. I requested for them to at least pull it back up, which they did. But it made my experience not so great. Even though my car is fixed from major issues, unfortunately I left the dealership with yet another problem. Which should have never occurred. *Update Brandon and the service manager both worked with me closely to fix the issue with my window swiftly and efficiently. I came in and they were ready to fix my window and they did it within 2 hours. I left a happy customer, and my car has no issues concerning the prior problems I was facing before they repaired it. More

Sam is great timely delivery of my vehicle and so professional he came to the waiting room to let me know that my car was washed and ready professional he came to the waiting room to let me know that my car was washed and ready More

Matthew was great Called me and followed up to resolve an issue Extra words extra words extra words for the survey issue Extra words extra words extra words for the survey More

Chris explained everything very thoroughly He handled Chris explained everything very thoroughly He handled the appointment on time Every employee was courteous and helpful. Chris explained everything very thoroughly He handled the appointment on time Every employee was courteous and helpful. More

Came in with my 2019 Traverse that had loud crunching noises coming from all four doors ever since I bought it. Any little bump, even at 1mph you would hear the noises. I researched online and found some noises coming from all four doors ever since I bought it. Any little bump, even at 1mph you would hear the noises. I researched online and found someone with the same issue and recommended they look into the fix that worked for the other Traverse owner. It worked. Turns out Chevy over torques the bolts on the doors from the factory sometimes and by removing the bolts and torquing them to spec, it fixes this issue. Hopefully this info can help others in the future. More

Good communication, accommodating, efficient, fairly priced, honest, accurate, professional, and clean were the things I experienced. priced, honest, accurate, professional, and clean were the things I experienced. More

Sam is amazing!!!!!!He makes sure he takes care of all Sam is amazing!!!!!! He makes sure he takes care of all my needs as a customer Sam is amazing!!!!!! He makes sure he takes care of all my needs as a customer More

Service guy was very helpful and was clear about the issue and how to resolve. issue and how to resolve. More

They were very accommodating and thorough. Fairly good customer service. Would be nice if the service came with a wash. customer service. Would be nice if the service came with a wash. More

Service was a pleasure, everything was handled in a short time. I recently moved here and was surprised by the professional manner and timely seevice time. I recently moved here and was surprised by the professional manner and timely seevice More