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Lou Fusz Chevrolet
St. Peters, MO
243 Reviews
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Showing 243 reviews
January 05, 2022
Do not take your Vehicle to this Dealership for any Warranty Work. Unless the actual issue jumps out and slaps them in the Face you will leave with the same issue. 3 times getting our Car checked out a Warranty Work. Unless the actual issue jumps out and slaps them in the Face you will leave with the same issue. 3 times getting our Car checked out and the only thing they did was clear the codes. Also charged a so called Diagnostic Fee on a Vehicle that is still under Factory Warranty. Needless to say I am going Directly to General Motors and sharing my delightful experience with the Incompetent Service Department!! More
by kmunro1131
Employees Worked With
Service
December 23, 2021
do not buy a car from this dealership do not have your car repaired at this dealership they will grossly over charge you for work that doesn’t need to be done they will rip you off and then if you refuse car repaired at this dealership they will grossly over charge you for work that doesn’t need to be done they will rip you off and then if you refuse to have the service done they will charge you a ridiculous diagnostic fee and hold your car hostage no work was done in my car at all and they wanted to charge $400 just for the diagnostic after telling me my car was under warranty and it would be free then A dispatcher named Joe cussed me out on the phone used profanity and told me that I don’t pay them the money I’ll never see my car again this is the most unprofessional ripoff dealership I’ve ever dealt with I hate Lou fuse and I will make it my lives goal to do everything I can and tell everyone I know and post on every review and website I can find everywhere I go I will tell everyone with the first thing I said to start a conversation whatever you do stay away from Lou fuse Chevrolet because they are evil they are ignorant and they are thieves More
by loufusesucks
Employees Worked With
Joe King , Bryan Fox, Dave Mayer, Ed Biermann, Joe Redmond, Joe Troia, Michael Salazar, Aneesa Majid, Jeff Strum, Will Konopelski, Shane Roemer
November 24, 2021
Dan Moore and Shane are awesome and went above and beyond helping me learn the steps to finance a car. These guys are with you and are great at their jobs. Thank you helping me learn the steps to finance a car. These guys are with you and are great at their jobs. Thank you More
by Marionevans.me19
Employees Worked With
Dan moore 5 stars, Shane Roemer
October 16, 2021
Went in for oil change 2004 corvette convertible .....they ran it thru car wash broke antenna off! Convertible OMG.......now I’ve got to bring back at for them to replace.....it was just a oil chan .....they ran it thru car wash broke antenna off! Convertible OMG.......now I’ve got to bring back at for them to replace.....it was just a oil change! More
by Kivan
Employees Worked With
Michael Gott
September 29, 2021
Anessa was a pleasure to work with. She did everything that we asked her to do to make our buying experience as easy as possible. Even let us take the vehicle on an extended test drive. that we asked her to do to make our buying experience as easy as possible. Even let us take the vehicle on an extended test drive. More
by WeaponXnova
Employees Worked With
Michael Salazar, Aneesa Majid
September 13, 2021
I don't want to do this, but at this point they are forcing my hand. Around the 21st of August I bought a car from Lou Fusz Chevy in St. Peters, MO. We were told by our salesman Will that the title was forcing my hand. Around the 21st of August I bought a car from Lou Fusz Chevy in St. Peters, MO. We were told by our salesman Will that the title was at HQ. On September 4th, my husband and I were in a car accident that totaled my car. After speaking with the insurance company, they have informed us that the title is still registered under the previous owner and that they (the insurance company) will not pay out the settlement to the lender until the title is registered to us. We have since found out that the title had not even been in possession of the dealership when we bought the car. On September 9th, Will asked if we had told the insurance company that we did not have the title and to not tell them if we hadn't yet. While speaking with the salesman Will on September 9th, he told me it could be another 2-3 weeks before the title comes in. That is 2-3 weeks of paying over $400 for a rental car a week. He then told me "Let me go talk to my manager and see what we can do." He calls me back a little while later and tells me "It's not 100% but my manager said we could try to get you guys in a new car, what is the absolute maximum you guys are willing to do for a monthly payment?, how much can you guys put down on another deposit? Can you put more down than last time? When can you guys come in to look at more cars?" I told him "I'm really not sure, we are wanting to stay around what we did just a few weeks ago" he then starts trying to get us to fill out yet another credit application and starts trying to push $15,000 cars on us, chevy sparks apparently. I told him that we were not interested in buying a brand new car, we literally just bought a used car two weeks ago, what exactly makes you think that has changed? Will then informs me that "well that complicates things because cars with higher mileage and that are older typically won't get approved" I told him again that we are not willing to do more than what we literally just did. The phone call ended and later that afternoon I texted Will "Until we get a car figured out can you guys provide us with a rental or take care of the cost of renting a vehicle?" Will completely ignored the latter half of my message and replied "We don't have a rental to give however we will do everything we can to get you into a new car at a great price!" I asked again "So in that case, is it possible to take care of the cost of the rental? He told me that his manager cannot approve that and that their GM Alexis was off on Thursdays. I called the dealership on Friday 9/10 and asked for Alexis, I was told by a salesman that she was off for the weekend, okay fine, I left it at that. I texted Will on Saturday, 9/11 asking where the title to my car was. he said "When the title clerk is back on Monday I will get an update for you. I am more than happy to help you get into a new vehicle instead of waiting for the title to get here and stay in the rental" I told him we would not be purchasing another car from them. Today, 9/13, I called the dealership directly and asked for Alexis the GM, I was told by the salesman that she was at their HQ in Earth City for a meeting. I then texted Will saying "Please let me know where my title is as soon as possible" He responded with "My manager has informed me Alexis is out of town, she will be back in town towards the end of the week. We will check with HQ if there is any update on the title we will let you know." I understand we are talking about salespeople here, but trying to shove another car down my throat when the whole reason the insurance company won't pay out is because YOU don't have the title really made me upset. without this title and the payout, we still have to make payments on this car and you seem fine adding another car payment onto that. Screenshots provided, these are from convos with Will from his work and personal phone. All we are asking for is a rental car and to be reimbursed for the rental car that we ended up having to get from enterprise. Can someone please provide guidance? More
by BC
Employees Worked With
Will Konopelski
August 29, 2021
Took my truck in for an airbag recall. Noticed a day later the vents in the dash were not replaced completely as they were sticking out about a half inch at the top. I was told, they didn't touch that later the vents in the dash were not replaced completely as they were sticking out about a half inch at the top. I was told, they didn't touch that section of my dash and I would be charged to fix it.(was not like that when I brought it in the day before). Service writer said it was caused by the heat. xxxxxxxx! DONE WITH THIS PLACE! LIARS! More
by Robert
Employees Worked With
Bryan Fox
August 24, 2021
I just had my last oil changed at this place. It took over 2 hrs to get my oil changed and once it was finished, It set outside the waiting room for over 15 mins before I was called to check out and get over 2 hrs to get my oil changed and once it was finished, It set outside the waiting room for over 15 mins before I was called to check out and get out Lou Fusz Chevrolet......I own a 2020 GMC Denali, purchased from Lou Fusz GMC.....the second vehicle I have purchased from them and the last More
by psmckenna
Employees Worked With
service department
July 11, 2021
I brought a car from this dealership on are about June 26 last month. The dealership drops the car off at my house its was raining. I put the car in the garage to get the water of the car then I notice that last month. The dealership drops the car off at my house its was raining. I put the car in the garage to get the water of the car then I notice that the car and a lot of bad water stains on the car and that the pervious owner were heavy smokers. We decided that we would return the next day .then look for something better the dealership wasn't happy. Its now July 11th and I'm still waiting for the dealership to refund me my check from the credit union. I stopped at the dealer on July 7th and they said that they put it in the mail early that day .my credit union is less than 15miles from this dealer and still no check. I called upper management and still haven't heard a word from them. This place has had me in limbo for all this time and still have me in limbo. I deserve to be happy if I'm purchasing a car.i would never recommend anyone purchase a car from this place. Management is horrible if they allow this to continue to happen. Next step is to call the News. More
by Jackson
Employees Worked With
Alexis Voss, Jeff Strum, Will Konopelski
