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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

April 07, 2021

Lauren was excellent to work with and made the buying experience easy for us. She found the exact vehicle we were wanting and kept us informed throughout the entire process. It was a pleasure doing bus More

by crussell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
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Apr 13, 2021 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

April 07, 2021

Lauren was very professional and talked me through the whole process. There was some negotiating and she was excellent during that and I left very happy! More

by JWESTBURY91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Report | Print
Apr 13, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

April 06, 2021

All went as planned. Everyone was great. Dropped car off early and they finished my car early. I like the Saturday appointments. Its easy to do for me when I am not working. More

by Colin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
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Apr 13, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

April 06, 2021

Rick was great!!! Pleasure to do business with your dealer. Good communication overall especially with the 25 word expectation on this wonderful survey. Appreciate it. More

by genaro.aguilar
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

April 06, 2021

Received help from smart young hard working lady who get me where I need to be with price for vehicle. Thank you very much LAUREN!!!!! More

by vlado007
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Report | Print
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

April 02, 2021

Lou Fusz Ford got me exactly the truck that I wanted. Grant Woods is Patient and great to work with. Ask for him he will help you. More

by Mattbrown430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods
Report | Print
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

April 01, 2021

I have bought many cars over the years but this was by far my best buying experience! Alondra was so respectful and very informative during the process! I would definitely recommend that you go see Alondr More

by Pastor True
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Anderson
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Apr 13, 2021 -

Lou Fusz Ford responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

April 01, 2021

Service person talked down to me like I was an idiot, then my wife who initially went in related the guy was very respectful compared to her treatment We will not be back!, More

by Hand1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
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Apr 13, 2021 -

Lou Fusz Ford responded

We are sorry for your experience. We are not sure who you are by your screename but if there is anything we can do please call in and ask for our service manager. You are very important to us and we appreciate you letting us know.

April 01, 2021

Lauren was awesome to deal with and did fantastic job. Great experience and I will definitely recommend her to others. She was extremely professional and an excellent communicator. More

by abbyrhoades
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Report | Print
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

April 01, 2021

Great service, friendly customer service. Will definitely go back when additional service is needed. Jerry kept me updated throughout the entire process and my car was ready when promised More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

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