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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

January 18, 2021

Jerry was very informative and patient explaining my service. I will continue coming to LF Ford with all my service needs. Jerry was exceptional and listened to all my needs More

by mraelah3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

January 18, 2021

Very upsetting to have a problem taken in at 99k miles not discovered until 101k miles. Ally warranty expired and repair cost me 800 plus dollars. Service man suggested they are a poor extended warranty c More

by SUSIEQHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jan 20, 2021 -

Lou Fusz Ford responded

We are sorry for your experience regarding your warranty. We will share your review with management. Thank you for reaching out.

January 18, 2021

Great service! Jerry took Care of me from start to finish. The newly remodeled waiting area was also nice to see. I had a coffee and watched a little Tv and before you know it, my truck was ready. More

by khediger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

January 18, 2021

My experience was nothing short of exceptional. I received a very fair and good deal without having the typical back and forth. Both John and Jason are true professionals, as I was treated with respe More

by danryan1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

January 18, 2021

Jerry Gritt was very thorough in explaining what needed to be done for regular maintenance. He gave me options to chose from, and what may happen if I didn't do something.. More

by Painless Purchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

January 17, 2021

Very quick and efficient service! I would recommend buying a vehicle from this dealership especially if it is with Alondra!! She was very nice and welcoming during my visit. More

by Kierstyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Ream
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

January 15, 2021

Prompt service. Great waiting room only problem they should have checked the repair before returning to me. Would have saved me a return trip so they could reprogram More

by Rdkd04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

January 15, 2021

Thank you for figuring out what is going on with the backup camera. It’s reassuring knowing that there are still people who believe in actually taking care of the customer. More

by hbwiegerling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

January 15, 2021

Lou Fusz Ford always provides a superior service experience. This visit was no exception! I Would recommend to all my friends. Customer for 20+ years! More

by AndyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Joe Jerome
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

January 15, 2021

For it being my first vehicle purchase I think it went great! Everybody I worked with were very welcoming and friendly. Alondra especially made my experience very nice and easy! I will be recommending! More

by Isabel15_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

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