Lou Fusz Ford

In the past, I have had better service, this visit it took way too long for oil change/rotation, exactly two hours. I was told the mechanic didn't have the proper lift for my tire rotation which slowed took way too long for oil change/rotation, exactly two hours. I was told the mechanic didn't have the proper lift for my tire rotation which slowed him down. If that was the case, why am I scheduling an appointment if a lift is not available? Poor planning If my service manager had kept me updated I would have given him a better rating, however he didnt seemed too concerned until I asked him in person. I recommended the service center but with reservations. Hopefully it will go faster in the future More

It was easy to schedule an appointment online, to drop my car off and to pick up the next day. It was a pain free process overall. car off and to pick up the next day. It was a pain free process overall. More

I brought my 2020 explorer in to get some warning lights checked out. Jerry was very informative on what was happening with my vehicle. I had a text message from him first thing letting me know it was in an checked out. Jerry was very informative on what was happening with my vehicle. I had a text message from him first thing letting me know it was in and if I needed anything I could text him at any time. When I did send a text later that day he was very quick to respond. More

The service was great and I was able to schedule a Saturday on the day before. The service writer I dealt with couldn’t have been less enthused to be there to the point of uncomfortable leaving me to Saturday on the day before. The service writer I dealt with couldn’t have been less enthused to be there to the point of uncomfortable leaving me to point it out to break the ice. I wouldn’t go back if not for the oil changes included in the purchase. More

This is my sixth vehicle purchase at Lou Fusz and they have done all the service on all six vehicles. I have never been disappointed with the people nor the service. I will continue to use Lou fusz as lon have done all the service on all six vehicles. I have never been disappointed with the people nor the service. I will continue to use Lou fusz as long as I I am still driving. More

They changed wiper blades even though they were only a week old. Told me I needed to change brake pads sooner and I would not have needed to replace routers but The vehicle gets checked there every 5 mon week old. Told me I needed to change brake pads sooner and I would not have needed to replace routers but The vehicle gets checked there every 5 months and the pads were fine at last check More

We bought a brand new GT350. We had the best customer care from our salesman Brandon, the sales manager and the finance department. This is a good delearship with a great team from start to finish. care from our salesman Brandon, the sales manager and the finance department. This is a good delearship with a great team from start to finish. More

Great service experience. Had new tires, oil change, alignment, and a few other things done. Always enjoy working with Rick. Personable, professional, and always looking out for the best deal. alignment, and a few other things done. Always enjoy working with Rick. Personable, professional, and always looking out for the best deal. More

Service dept. is top notch, people are great, pleasant and helpful with my questions. They seem to be honest and knowledgeable. My service visits are about 45 minutes, promptly done in time, while I'm in and helpful with my questions. They seem to be honest and knowledgeable. My service visits are about 45 minutes, promptly done in time, while I'm in waiting room. So far so good More

Great service manager and mechanics always provide awesome work. Have been using Lou Fusz for over 15 yrs and will continue! Happy Holiday and thank you! awesome work. Have been using Lou Fusz for over 15 yrs and will continue! Happy Holiday and thank you! More