Lou Fusz Ford

Rick Dana is the Man! The Lou Fusz service department is always fantastic. Rick Dana is by far the best service advisor that I've ever had. Well, except for Matt that used The Lou Fusz service department is always fantastic. Rick Dana is by far the best service advisor that I've ever had. Well, except for Matt that used to work there. But Rick has taken the lead since Matt's departure. I can always rely on the technicians as well. I never have to worry about the work performed. Thank you for taking such good care of my family's vehicles! More

Purchased a 2020 Ford Edge at Lou Fusz Ford. The sales rep along with the finance rep were top notch in my purchasing this car. rep along with the finance rep were top notch in my purchasing this car. More

Service Department goes above and beyond Jerry and the folks in Service really took care of our vehicle. The A/C went out, and they fixed it, and had everything ready to go even faster than Jerry and the folks in Service really took care of our vehicle. The A/C went out, and they fixed it, and had everything ready to go even faster than they had estimated. Then, we had an issue with something on the right rear, they took it right back in, checked it out, and found the issue. We were outa there in no time. Remarkable. More

Easy, fast process. Paul showed me a few trucks I was interested in. I decided which one I wanted. He gave me a fast price and we closed the deal. No nonsense interested in. I decided which one I wanted. He gave me a fast price and we closed the deal. No nonsense More

Not sure I trust them. I dropped off my truck to have a recall done and they wouldn’t do it, stated Ford didn’t authorize service unless the problem was happening right now. I had to call ford the next day recall done and they wouldn’t do it, stated Ford didn’t authorize service unless the problem was happening right now. I had to call ford the next day. They never heard of this and called the dealership. They had a VERY poor attitude with them and even hung up on her. They called me right away and also acted like I was the problem. Also I asked a question about how the truck runs in the am cold and got an answer that I’m not very confident in because I had a 1 year newer truck Lower and it was cold the Next morning and was perfect. Makes me want to make sure I trade this away before out or warranty for sure. More

Good customer service Jerry was customer centric and efficient. Service by technician was quickly performed. Truck returned clean. I thought the "works" included a multi Jerry was customer centric and efficient. Service by technician was quickly performed. Truck returned clean. I thought the "works" included a multi-point inspection, but that was not indicated on the "report car," so I wonder if it was done. More

Excellent Service! I arrived for my appointment 10 minutes early and Rick Dana waited on me right away. He resolved all concerns in a courteous and timely manner. minutes early and Rick Dana waited on me right away. He resolved all concerns in a courteous and timely manner. More

Truly a pleasure to do business with these people. Extremely responsive and professional. The environment felt very safe and the staff were all very welcoming Extremely responsive and professional. The environment felt very safe and the staff were all very welcoming More

Fast oil change and tire rotation Rick Dana got me checked in and then they turned my truck around very quickly. It is hard to beat the service I get everytime I bring my truck in. Rick Dana got me checked in and then they turned my truck around very quickly. It is hard to beat the service I get everytime I bring my truck in. More

I received a call from Joe stating that my car was done but it needed a long list of services. This is my first experience with this dealership and they don't know me from anywhere. I was offended that he but it needed a long list of services. This is my first experience with this dealership and they don't know me from anywhere. I was offended that he assumed all these services were needed. I do not allow my vehicle to go unserviced. More