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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

May 14, 2020

Good customer service Jerry was customer centric and efficient. Service by technician was quickly performed. Truck returned clean. I thought the "works" included a multi More

by hwyrev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

May 14, 2020

Easy, fast process. Paul showed me a few trucks I was interested in. I decided which one I wanted. He gave me a fast price and we closed the deal. No nonsense More

by Mike
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Paul Huch
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

May 14, 2020

Service Department goes above and beyond Jerry and the folks in Service really took care of our vehicle. The A/C went out, and they fixed it, and had everything ready to go even faster than More

by GroverSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

May 13, 2020

Fast oil change and tire rotation Rick Dana got me checked in and then they turned my truck around very quickly. It is hard to beat the service I get everytime I bring my truck in. More

by INTOXTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

May 13, 2020

Truly a pleasure to do business with these people. Extremely responsive and professional. The environment felt very safe and the staff were all very welcoming More

by JOE.BURRIS
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Corey Hughes, Jason Catlin
Jun 01, 2020 -

Lou Fusz Ford responded

Your business is the reason we are here to serve you. Your comments are very important to us and we will be sharing them with our team. Thank you very much for taking the time to let us know which will help us grow and become better every day.

May 13, 2020

Excellent Service! I arrived for my appointment 10 minutes early and Rick Dana waited on me right away. He resolved all concerns in a courteous and timely manner. More

by Earl Meggs
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

May 12, 2020

I received a call from Joe stating that my car was done but it needed a long list of services. This is my first experience with this dealership and they don't know me from anywhere. I was offended that he More

by none3
Recommend Dealer
No
Employees Worked With
Joe Jerome
Jun 01, 2020 -

Lou Fusz Ford responded

We are so sorry! Please accept our apology. We value you very much and appreciate your business.

May 11, 2020

Very nice people. We felt comfortable there. Will recommend to my friends. Didn't have to wait long and they were to the point on this deal. More

by rlm1968rub
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

May 11, 2020

I love Lou Fusz Ford and all the employees! Joe and Brandon were very helpful with my car. They answered all my questions about my car that I had. More

by SPRATT2136
Recommend Dealer
Yes
Employees Worked With
Kevin Montagne
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

May 11, 2020

stress free always been very professional and knowledgeable about the service being done I live 1 mile from dealership in ellisville but worth the time to head to More

by kauzat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

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