"I have purchased 2 cars from Lou Fusz Ford and used their..."
I have purchased 2 cars from Lou Fusz Ford and used their service and parts department for about 6 years now. For the most part my experiences are good.
Alondra is awesome and I really appreciate how honest she is. She never appeared to mislead me or try to push me any direction I didn't want to go. It is hard to find salespeople like that and she really went above and beyond.
Bryan in finance also was superb. Very kind and to the point which I appreciated. Of course he had to go over his extended warranties but was not pushy at all when I declined. Thank you.
I had a small issue with getting the sales managers to be willing to hold the car for me for a few days. Since it was a hard to find car they figured they wouldn't hold it even with a deposit because they could make more money off of someone buying it with a loan. I was paying cash. Luckily we came to an agreement where I could pay half of the balance up front and the other half when I was able to get the money a few days later. I felt like this was poor customer service from the standpoint of a long time customer but since we did come to an agreement I'm not too upset about it. While I understand what they did from a business aspect, it still left a sour taste in my mouth as a repeat customer committed to purchasing the car.
The second negative is the Fusz Guard. It is a 100% rip-off and you have no choice in the matter. It is money spent for them to "protect" paint/interior for you. In reality it does nothing and a lot of times will end up doing more damage to the paint before you even buy the car! $800 for this is just insane! They should completely remove this service as standard from vehicles. If I would have been purchasing a vehicle that was easy to find I would have walked out over this. Their ceramic coatings may be a better deal as you actually get something worthwhile for your money but this is just a scam in my opinion. Others opinions may differ.
I will purchase my next new Ford with Lou Fusz and will continue using their service and parts department.
Also, I'm a handful for the guys in service but they treat me well and do a good job. Sometimes it is hard to reach them but they are swamped so I understand.
"We were shopping online for a specific Explorer. We found..."
We were shopping online for a specific Explorer. We found it at Lou Fusz Ford at a great price. Considering a purchase from 300 miles away, we had alot of questions about the vehicle. John Stahl was happy to answer them all. We were so pleased with his service, we drove all day to purchase the Explorer. And we're very pleased with it.
"This dealership is awesome. I purchased my suv from here..."
This dealership is awesome. I purchased my suv from here and I get all of my service needs done here as well. Staff is great and they will give you a ride to work when you use drop service.
"I have been with Lou Fusz for over 20 years. The service..."
I have been with Lou Fusz for over 20 years. The service is better now than ever! Brandon is awesome! He ALWAYS excels in care...
"Bought a used Toyota Sequoia!"
The CarFax on my 2008 Sequoia was incredible. The vehicle was in great shape.
My Salesman John Stahl was great to work with. The buying experience was easy. No pressure, clear communication and follow up after the sale was good too.
They prepped the car nicely and the brand new tires sealed the deal.
Thank you Lou Fusz Ford
"Easy to work with, completed every thing online. Time at..."
Easy to work with, completed every thing online. Time at dealership was a minimum. Staff was very helpful and knowledgeable about the products. Would go back.
"Purchased a 2020 Ford Edge at Lou Fusz Ford. The sales..."
- Sam Whaley
Purchased a 2020 Ford Edge at Lou Fusz Ford. The sales rep along with the finance rep were top notch in my purchasing this car.
"Helpful, detailed, and personable!"
Great experience working with John and Bryan! As a female buying a car I never once felt that I was subjected to "mansplaning" and was very happy with the entire experience.
"Courteous, on time, communicative"
Always willing to listen to concerns regarding vehicle. Easy to set up service appointments and a locations that is easy to get to. Wait times for vehicles receiving service are usually spot on and all the while the service team is in communication with the customer.
"They did a great job ... made it seamless for me to drop..."
They did a great job ... made it seamless for me to drop off leases vehicle and get new one.
John was great “quarterback” or the process