Lou Fusz Ford

Shipping Very easy to communicate with to set up work. The parts were not in stock and had to wait 1 week, One of the parts were incorrect and had to wait ano Very easy to communicate with to set up work. The parts were not in stock and had to wait 1 week, One of the parts were incorrect and had to wait another week. It took 2 weeks for the parts to come in. Lou Fusz did great, the parts delivery rated poor. More

Service. great to work with,good service in and out in a reasonable time Letting me know when service is do on my car great location great to work with,good service in and out in a reasonable time Letting me know when service is do on my car great location More

Best car buying experience ever! Made the deal on the phone and drove from Kansas City, MO to pick it up! I highly recommend this dealership no matter where you live! I will always remember the wonde phone and drove from Kansas City, MO to pick it up! I highly recommend this dealership no matter where you live! I will always remember the wonderful car buying experience we had with Jerry Paule. Thank you Jerry for your kindness and excellent customer service ! It was an absolute joy meeting you and making this purchase. I’ve bought many cars in my lifetime - and I’m a pretty tough negotiator. But I didn’t have to be this time. If you are looking to buy a car, Lou Fusz should be the dealer you visit ! I am a very happy customer ! Bev More

Rick was great in taking care of my car. He called to let me know when it was done and what work was going to be done as well. I was very happy with my experience. me know when it was done and what work was going to be done as well. I was very happy with my experience. More

Service was very good, however covid protection with masks would be in order to keep costumers safe. I have family members that exposure would kill and I do not want to bring the virus home because of a masks would be in order to keep costumers safe. I have family members that exposure would kill and I do not want to bring the virus home because of a oil change. No mask was worn. More

Rick is the BEST! He is kind and takes care of his customers. Will be coming back here for sure!super thankful for him and his team! customers. Will be coming back here for sure!super thankful for him and his team! More

Emissions Test I got in on my scheduled time, the service advisor did make me aware that it might be a bit longer than normal, I was out in an hour. Good Service a I got in on my scheduled time, the service advisor did make me aware that it might be a bit longer than normal, I was out in an hour. Good Service as usual! More

As always, the staff was friendly and courteous as well as professional. They understood my needs and performed the work quickly and properly. Completely satisfied, that's why I always go to them for my as professional. They understood my needs and performed the work quickly and properly. Completely satisfied, that's why I always go to them for my vehicle service needs. More

Took about 75 minutes. Thought it was a bit pricey for the air filter and tire rotation. Most places don't charge for tire rotations. the air filter and tire rotation. Most places don't charge for tire rotations. More

Jerry was very helpful and kept me informed. I was able to get the tire replaced and covered under insurance in a very timely manner. to get the tire replaced and covered under insurance in a very timely manner. More