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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

April 03, 2020

Excellent service Cory’s attention to detail and responsiveness was excellent and I am ver happy with my purchase. I look forward to working with him again in the futur More

by janthon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Corey Hughes
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

April 03, 2020

Great service experience! Lou Fusz Ford Chesterfield Service Advisor Jerry Gritt was very helpful, friendly, professional, and great to work with while handling my service appo More

by Bert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

April 03, 2020

Horrible from the start. So bad that Ford had issues helping me. Worst service I have experienced anywhere. Feel free to contact for more information but I believe my Ford advisor filed a complaint. More

by KylePromatic
Recommend Dealer
No
Employees Worked With
Joe Jerome
Apr 06, 2020 -

Lou Fusz Ford responded

.

April 02, 2020

Service Department representative Richard Dana is a wonderful person to work with. We have purchased three automobiles from the Lou Fusz automotive network and we are very pleased. More

by Cal McCline
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

April 01, 2020

There was a car I was wanting to purchase but it was not at the Chesterfield location the sales person Alondra, that I was buying the car from asked Marco if he could pick up a car from Kirkwood he came in More

by Tonyatime10
Recommend Dealer
Yes
Employees Worked With
Marco Preciado
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

April 01, 2020

Brakes and brake flush Work was great and price was what we agreed to. I also used a 10% off coupon which helped with the total cost of all worked performed. More

by ROYZEIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

April 01, 2020

Great service by Rick. He was able to address my concerns and fix the issues at hand. He did a great job and I will be coming back. More

by ben.hogan.89
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

April 01, 2020

Fair, no hassle no pressure negotiations. No tricks on internet pricing was as advertised upon arrival. Quick, knowledgable salespeople that treated me with honestly and respect. More

by D.Jackson
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Corey Hughes
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

April 01, 2020

Great service as always. I had a couple things go bad on my Escape this month and on both occasions Lou Fusz Ford came through with flying colors. I will always service my ca More

by jerrypaule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Rick Dana, Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 28, 2020

Quick and easy service. Due to the virus they were not busy at all. Got my oil changed in an hour. I do wish the waiting room had been cleaned recently though. You can tell it hadn't been wiped down all d More

by misslarissamichelle
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

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