Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Ford
Chesterfield, MO
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis.
Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,254 reviews
February 20, 2012
John provided excellent customer service. He showed me all the features on my new car and answered every question I had. Thank you fo all your help with my new Ford Fusion. all the features on my new car and answered every question I had. Thank you fo all your help with my new Ford Fusion. More
by jessausten80
Employees Worked With
John Ream, John Ream
February 20, 2012
My family has bought our last 4 vehicles from Lou Fusz Ford! Excellent service from sales to the service department! We wouldn't go anywhere else!! Ford! Excellent service from sales to the service department! We wouldn't go anywhere else!! More
by gounfam
March 05, 2011
Rob made the buying a used car very easy and he went above and beyond to help us with the purchase. I would highly recomend Lou Fusz and especially Rob to anyone who might be shopping for used car. I al above and beyond to help us with the purchase. I would highly recomend Lou Fusz and especially Rob to anyone who might be shopping for used car. I also plan on trading in and buying my next vehicle at Lou Fusz. More
by ultramel
Employees Worked With
rob winters
July 03, 2009
The emission light on our 2005 Ford Mustang displayed requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The vehicle was placed on the dignostic machine and indicated a code that represented electric fuel pump malfunction. Per the professionals we agreed to have the fuel pump replaced at a cost of $647.67. Within 2 weeks same display indicating emission service required reappeared. The vehicle was returned and a diagnostic test revealed the identical finding. Service personnel admitted that this finding was incorrect as the pump did not need replacement, and admitted that the original finding requiring the new pump was not necessary. They decided to try another less costly repair, but were not confident that the findings were correct or that the emmission repair was complete. They explained that the diagnostic test was a starting point! However, the Service person did agree that the difference in repair cost would be refunded, and hoped that new repair worked. The difference in cost was approximately $400.00. When we arrived at the dealership to retrieve the vehicle, we were presented with a credit of $89.00, not $400.00 as agreed. The cashier was very surprised we were not happy with the amount of the credit and went to the Service Manager to inform us how they arrived at that amount. He informed us that he was willing to credit the cost of the fuel pump, but not the labor as they still had to work on the vehicle. It was ridiculous to expect a consumer to pay a repair person for the labor to install something that wasn't in need of repair. After an intensive battle with the Manager he finally agreed to the credit, but it was an absolute nightmare and caused my husband and myself to rethink purchasing future vehicles from FORD. The Bottom line, CONSUMER BEWARE OF THIS SERVICE DEPARTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by EX FORD OWNER
Employees Worked With
Service Manager
