Lou Fusz Ford

Purchasing our truck from Lou Fusz Ford (Kevin Barry, salesperson)was the most pleasant experience ever. Kevin really listened to us regarding the exact truck and options we wanted. Our son had purchas salesperson)was the most pleasant experience ever. Kevin really listened to us regarding the exact truck and options we wanted. Our son had purchased a new truck shortly before we started searching for a truck, and highly recommended the dealership and Kevin. The same day I contacted Kevin, he located a truck with the specifications we had given him. As it turned out, that truck became unavailable, but shortly after, he found us another truck. As soon as we gave Kevin the okay, he brought the truck into the dealership and we were on our way to pick it up. We were very impressed with the professional, yet friendly atmosphere of the staff there. The paperwork was handled quickly and efficiently, and the truck was soon detailed and we were on the road home. I highly recommend the dealership and Kevin. I find it difficult to give any transaction five stars, but in this particular situation, I feel credit is due. Thanks Kevin! More

Working with Kevin Barry was a great experience. He was knowledgeable about not only the veicles I was interested in, but all of the required paperwork involved with purchasing a vehicel. There is no doubt knowledgeable about not only the veicles I was interested in, but all of the required paperwork involved with purchasing a vehicel. There is no doubt that I will once again "Choose Fusz" and Kevin Barry for my future vehicle purchases. More

John provided excellent customer service. He showed me all the features on my new car and answered every question I had. Thank you fo all your help with my new Ford Fusion. all the features on my new car and answered every question I had. Thank you fo all your help with my new Ford Fusion. More

My family has bought our last 4 vehicles from Lou Fusz Ford! Excellent service from sales to the service department! We wouldn't go anywhere else!! Ford! Excellent service from sales to the service department! We wouldn't go anywhere else!! More

Rob made the buying a used car very easy and he went above and beyond to help us with the purchase. I would highly recomend Lou Fusz and especially Rob to anyone who might be shopping for used car. I al above and beyond to help us with the purchase. I would highly recomend Lou Fusz and especially Rob to anyone who might be shopping for used car. I also plan on trading in and buying my next vehicle at Lou Fusz. More

The emission light on our 2005 Ford Mustang displayed requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The vehicle was placed on the dignostic machine and indicated a code that represented electric fuel pump malfunction. Per the professionals we agreed to have the fuel pump replaced at a cost of $647.67. Within 2 weeks same display indicating emission service required reappeared. The vehicle was returned and a diagnostic test revealed the identical finding. Service personnel admitted that this finding was incorrect as the pump did not need replacement, and admitted that the original finding requiring the new pump was not necessary. They decided to try another less costly repair, but were not confident that the findings were correct or that the emmission repair was complete. They explained that the diagnostic test was a starting point! However, the Service person did agree that the difference in repair cost would be refunded, and hoped that new repair worked. The difference in cost was approximately $400.00. When we arrived at the dealership to retrieve the vehicle, we were presented with a credit of $89.00, not $400.00 as agreed. The cashier was very surprised we were not happy with the amount of the credit and went to the Service Manager to inform us how they arrived at that amount. He informed us that he was willing to credit the cost of the fuel pump, but not the labor as they still had to work on the vehicle. It was ridiculous to expect a consumer to pay a repair person for the labor to install something that wasn't in need of repair. After an intensive battle with the Manager he finally agreed to the credit, but it was an absolute nightmare and caused my husband and myself to rethink purchasing future vehicles from FORD. The Bottom line, CONSUMER BEWARE OF THIS SERVICE DEPARTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More