Lou Fusz Ford

The dealership's service department is friendly and seemed to do their best to take care of the issues as described by the customer. They are a brighter part of this dealership. Rick and Brad were easy seemed to do their best to take care of the issues as described by the customer. They are a brighter part of this dealership. Rick and Brad were easy to work with. Service did leave screwdriver marks (dents) on metal on the dashboard where they took pieces off the car to fix however. The dealership management (particularly Cory Laneman) was dismissive and indifferent with customer concerns. Zero help and zero follow-up from management. Management had to be chased down to get answers when needed and then the dealership asked this customer to make sure to mark their dealer review as 5 stars. Brand new car had to be serviced 5 times in the first month of ownership resulting in not being able to drive the car for a total of 18 days. The dealership as well as Ford themselves see this as no big deal. They are willing to continue to try and fix the car that has serious quality issues, rather than simply allow an exchange for a similar vehicle or even a pricer vehicle that this customer was still willing to pay for. That would have resulted in no financial loss for them but it didn't matter. Overall, profit outweighs experience with this dealership and it outweighs quality with Ford. This was not a good experience whatsoever, which honestly has not been our experience with Ford and other dealers in the past. Wont do business again at this dealership of course and after a life long relationship with Ford and way over a half million spent on their products, maybe it's time to give Ram our personal and commercial business. Ford clearly does not care or need the money. I guess that's what billions of dollars affords them. What a shame. More

Quick communication on what was wrong and efficient work to get it corrected. Also, very polite in the phone to get it corrected. Also, very polite in the phone More

The dealership service department was very friendly and communicative. They made it very easy and convenient to conduct business. communicative. They made it very easy and convenient to conduct business. More

When I arrived, the dealership was very welcoming and everyone was so nice to talk too. Very good staff they have everyone was so nice to talk too. Very good staff they have More

Rick Dana always a big help. He is actually why I take my truck there. He is actually why I take my truck there. More

Service department fantastic listeners, followed up & mechanics fixed all issues. Great communication throughout process. Thanks mechanics fixed all issues. Great communication throughout process. Thanks More

Every repair takes weeks to be done. Causing an increase in rentals. Each time I have something repaired, soon as I recieve my vehicle back, there is something else wrong. Almost like th Causing an increase in rentals. Each time I have something repaired, soon as I recieve my vehicle back, there is something else wrong. Almost like the are sabtoging my vehicle. More

Awesome customer service. Rick Dana is the BEST! He always goes the extra mile in communicating. Rick Dana is the BEST! He always goes the extra mile in communicating. More

Friendly and helpful sales folks, though not super knowledgeable about the car. Finance was also friendly but almost had me pay for a warranty that didn't add much coverage. Seemed like an honest mist knowledgeable about the car. Finance was also friendly but almost had me pay for a warranty that didn't add much coverage. Seemed like an honest mistake and they added time to make it right but hard to say; that would have been a rippoff. The dealer quoted me 10% less on my trade in than CarMax. More

Bijan in finance helped me purchase my new Mustang GT. He was super polite and very knowledgeable and made me feel comfortable the entire time! Definitely recommend this place! He was super polite and very knowledgeable and made me feel comfortable the entire time! Definitely recommend this place! More