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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

June 05, 2023

The service I received was personable and more than appreciated because I am a senior citizen. More

by barbarag_5786
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Jeff Ream
Jun 06, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

June 01, 2023

Machaela Byrne was fantastic and is very friendly. She worked hard to find me a truck that would fit my wants/needs. I also worked with the finance manager Shane and he seemed very straight forward. T More

by Fentonc_j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
Jun 01, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

June 01, 2023

Came in for recall, they did backup camera recall, got in car when picked up , took it home went to YouTube, reset the camera string and presto it work, shouldn’t they have known to do this, then got charged More

by BGRGURICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have no clue
Jun 05, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

May 31, 2023

Great experience. Was in and out in record time. Used to spending hours at dealerships. Was a very nice change of pace. Highly recommended. More

by travelinman1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Jeff Ream, Machaela Bryne
Jun 01, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

May 30, 2023

Easy and professional to work with. The sales staff were friendly and took their time to help me through the process of buying new or used. More

by Tjbgtc14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
May 30, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

May 28, 2023

Friendly and helpful about the repair. Also discussed nicely about a potential new car purchase. More

by Rsinise51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
May 30, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

May 25, 2023

Jaclyn was awesome in getting my vehicle in for service. We are on the road traveling and we had a major breakdown. The entire team worked hard to get us back on our vacation. More

by jimmy.mcfall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
May 30, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

May 30, 2023 -

jimmy.mcfall responded

Thank you so much for getting taking care of my baby!!

May 25, 2023

Service was good. I don’t really have any complaints except it would have been nice to have the car pulled up and ready to test drive. More

by magistersteve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Greg Andert
May 30, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

May 22, 2023

Brad was great at keeping me informed. Your senior service technician did an amazing job and saved me some headaches. More

by Egoly5215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in Service
May 22, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

May 21, 2023

This dealership is to be commended for the integrity of the professional’s who dealt with me who made me comfortable in trusting them to take care of my personal interests for a car suitable for my need a More

by barbarag_5786
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Jeff Ream
May 22, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

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