Lou Fusz Ford

Greg and Machaela were fantastic. They were friendly, professional, knowledgeable and helpful. This was by far, the easiest and best car buying experience I e ever encountered. They were friendly, professional, knowledgeable and helpful. This was by far, the easiest and best car buying experience I e ever encountered. More

Service Advisor Jaclyn Caragher was very friendly and even walk me out to my car with an umbrella in the pouring rain. Thank you! even walk me out to my car with an umbrella in the pouring rain. Thank you! More

Nice customer service and very fast. The representatives are so helpful and clear with the customers. The representatives are so helpful and clear with the customers. More

Excellent customer services with knowledge and caring salesperson. The finance person was very nice and they worked with us to get a great deal salesperson. The finance person was very nice and they worked with us to get a great deal More

Took my Ford Explorer in for the second time for a backup camera blue screen recall. They had the car for two days and for the second time pulled a software update that was supposed to fox the recall. It ha camera blue screen recall. They had the car for two days and for the second time pulled a software update that was supposed to fox the recall. It happened again less than - week after being foxed for the second time. Now I have to take it back in and they never have extra cars for recalls. Very frustrating. More

I been having my vehicles serviced here for years. Have always had great service and great customer service. Have always had great service and great customer service. More

excellent customer service and ease of an experience. I will continue to service my car at Lou Fusz. I will continue to service my car at Lou Fusz. More

Dealer Rater, you must be a marketing company paid to get “good reviews” that become “good rankings”. There is no other way that Lou Fusz Ford’s Service in Chesterfield could have anything other than the lo “good reviews” that become “good rankings”. There is no other way that Lou Fusz Ford’s Service in Chesterfield could have anything other than the lowest rating possible. The only positive reviews are from folks getting an oil change and ones that don’t really say what service they had…..hmmmm. From what I can gather the only truthful reviews I see here are from those that actually had repairs done (or attempted). Each of these reviews appear to be 2 stars or less. Mostly 1 star. I have unfortunately entered into the nightmare that others should avoid like the plaque. I first took my 2017 Raptor in for warranty work due to the turbos being shot. Within the first 50 -90 mile of driving it issues occurred again with the turbos. I called to make an appointment the last week of August, the 1st available appointment time was October 3. Having no choice I took it. Today is November 3rd. Guess what!? I called today and was told the service tech assigned to my vehicle has an engine that he is working on that’s in front of mine. That’s right 2 months later and they are still waiting on the service tech to finish the job in front of mine! Much more to this one but I’ll leave it at that and save it for pending response which clearly hasn’t accomplished much as it appears they have been doing this for quite some time. Bottom line if you take your Ford here for warranty work they will likely screw it up the first time then when you bring it back… lol well I hope you have another vehicle because I’m going on 2 months of waiting as of tomorrow and they can’t even tell me when the tech can be done with the “job in front of mine” to be able to start on mine. So read between the lines if you are getting anything other than an oil change done you can bet your xxx that you will not have your car back for at least 2 months at this point. This is no joke and not an exaggeration. This is a fact. Mine is not waiting on parts or anything special, it simply needs the new turbo installed. Oh and it simply needs to start the job. They say they only have like one qualified tech? Yes I know there is a labor shortage but you need to refer the work out to another dealership if you can’t retain the people you need to do the work. And NO all the other dealerships are NOT amazing their clients wait 2 MONTHS to start the job! More

Service Advisor, Rick, drove set of tire stem caps to my home after noticing one was missing after service. Can’t ask for more than that! home after noticing one was missing after service. Can’t ask for more than that! More

The customer service is friendly and fast. Aaaand it doesn’t take two months to get an appointment! Aaaand it doesn’t take two months to get an appointment! More