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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

November 23, 2021

Nice guys working there. The service associates are definitely not the problem. Doubling the price of an oil change is ridiculous though. I have been coming here the past 3 years and will not return. W More

by Collin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parker
Nov 29, 2021 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along to management.

November 20, 2021

Great service, very helpful, friendly and professional. work done so far seems perfect. was done right on time. More

by randyneumann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service Brandon
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you, Randy! We appreciate all of your kind words. We are happy to serve you and we look forward to serving you again.

November 20, 2021

After a long wait to get the parts, the repairs were made quickly and correctly, my car is running and acting like it is brand new. My representative was helpful and I added some other work to the order. More

by CRM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your kind words, and we are happy to serve you ! Thank you!

November 20, 2021

Brought vehicle back 5 times for various issues. I believe there is too much work and not enough staff. More

by ggoddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you for leaving us a review and bringing this to our attention. We will be passing your message along. Thank you.

November 17, 2021

I have always been happy with Lou Fusz Ford over my last 6 vehicles purchased from them. The team is always pleasant and try in every way to make your service experience a pleasant experience More

by Wally Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Lou Fusz Ford responded

Thank you, Wally! We are always happy to see you in our store, and we look forward to seeing you again.

November 15, 2021

The work was done quickly and they always are able to provide good service and suggestions to keeping my car in top notch shape More

by Kjv3stripe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Nov 15, 2021 -

Lou Fusz Ford responded

Thank you for your kind review! We appreciate you choosing our store and we look forward to seeing you again!

November 15, 2021

I contacted Salesman Brandon about a Ford Focus I was interested in and I was told the vehicle was being cleaned and he would notify me when the vehicle was available for a test drive. A couple days late More

by No longer a customer
Recommend Dealer
No
Employees Worked With
Brandon Drazic
Nov 15, 2021 -

Lou Fusz Ford responded

We are sorry to hear about this. Thank you for taking the time to leave us a review, and we will be passing your message along to management. We hope we can earn your business again in the future.

November 13, 2021

Oil change nice and quick great service and very friendly staff will be back again More

by saustin1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
Nov 15, 2021 -

Lou Fusz Ford responded

Thank you for your kind words. We look forward to seeing you in our store again!

November 11, 2021

This dealer and personnel are excellent. They provide prompt service and answer all of my questions. More

by Gerry Matlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt and Ron Matlock
Nov 15, 2021 -

Lou Fusz Ford responded

Thank you, Gerry! We appreciate your kind words and we hope to see you in our store again.

November 10, 2021

Service representative was very friendly and professional. Waiting area was clean and comfortable. Would recommend.. More

by adonna215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon piel
Nov 11, 2021 -

Lou Fusz Ford responded

Thank you for your kind words and recommendation of our store! We appreciate you! Please let us know how we can make it a 5 star experience for you next time!

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