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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

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September 12, 2023

Brandon has been great to work with. The service center has a huge delay getting the vehicles looked at. More

by ANTHONY_MOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 15, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

September 10, 2023

Excellent service from Lou Fusz Ford - Rick Dana and Blake Howdeshell. Rick found me a convenient time to bring in my vehicle, sorted out what needed doing, and Blake got the work done efficiently. Gr More

by cna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Blake Howdeshell
Sep 15, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 09, 2023

Another excellent service experience - quick and clean and courteous. Brad got me checked in, kept me posted about progress, and on my way. 5/5 stars, again. More

by cna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Sep 15, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

September 07, 2023

Was able to get my car serviced this week, They called to let me know that it was done More

by bruce.edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 07, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 06, 2023

Purchased a 3 year old vehicle 4 months ago. It's been in the shop twice. These were missed in the inspection before selling to us. They aren't taking accountability. Their negligence shouldn't More

by Larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Andert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Machaela Bryne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Knowles, Nick Borger
Sep 07, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 05, 2023

Had a blow out and worked me into their schedule to get the car back on the road. More

by eric.merz
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 07, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 01, 2023

It's ways from my house but it's worth the drive. I have gone to others dealerships but at best the quality of service and repairs are very bad. Every Fuze dealership that had service done on my veh More

by gBunney1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 05, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 01, 2023

The dealership was professional and courteous and efficient.What more can be said?What more? More

by PHILIPGOUNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Paule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVE DECKER
Sep 05, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

August 30, 2023

Very professional …. did what another dealership couldn’t loaned me a car while mine was being worked on More

by 1clanmcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

August 27, 2023

Guys do a great job & we appreciate the outstanding service. Fusz is fantastic & terrific corporate citizen. More

by wbj1876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

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