Lou Fusz Ford - Service Center

Staff was very nice, friendly. Waiting area was clean, comfortable. Service was done in a timely manner. Waiting area was clean, comfortable. Service was done in a timely manner. More

I brought my car on for warranty repair. I really didn't communicate with the service department much. Really have no opinion. You keep sending me texts asking to complete the survey...this I really didn't communicate with the service department much. Really have no opinion. You keep sending me texts asking to complete the survey...this is just my attempt to make it stop. Haha More

Service repeatedly lied about status of repair and whereabouts of my vehicle. Don't trust these xxxxxxxx! Vehicle was in for 3 simple, routine recalls that should have taken a total of about 4 hour whereabouts of my vehicle. Don't trust these xxxxxxxx! Vehicle was in for 3 simple, routine recalls that should have taken a total of about 4 hours. Appointment was made several weeks in advance and all parts were available, and I got the first appointment slot of the day. Was assured it was a 1 day repair. Took a day off because we were down a vehicle. Called at 2pm because I had not heard from service- service rep Rick told me he would check directly with the tech. Called me back about 15 later and told me it should be done right before close and to plan on being there before 6. At 5:30 I called them to verify it was completed, only to be told the car had not even been started by another service rep. Rick had left for the day without bothering to tell me. When I requested a loaner, they said they didn't have any left- that I could have gotten one if I asked earlier (which I guess was earlier when Rick straight lied to me)- but I'm out of luck now. Requested a call from the dealership GM which I did not receive. Next day I have to leave over an hour early for work to take my wife 30 min in the wrong direction to her job in order to make it to mine. Talk to Rick again, who tries to make up some story to get himself off the hook for lying, and they tell me the car is up and that they will return it to my wife to cut back on the additional inconvenience that they had caused. By noon, had heard nothing again and called to see what was going on- could not even get through to anyone- phone just rang off the hook. About 12:30 finally got through. Rick took the address and said the porters would head out immediately with the car. Dealer is 35 minutes from the dropoff location and arranged my 70year old parents to be there to get the keys. At 1:30, no sign of the car. Try to call Rick again, but no answer. Finally he calls me at 2, saying the car has been dropped off. Another Lie! My parents had not seen the car and now I'm wondering if these idiots dropped the car off in front of some random house or the porters are out for a ride at my expense. Called Rick back for an explanation. He had none. Said the car was dropped off and he would call back. Thought about reporting the car stolen at that point. Rick calls back and said that no one had left with the car! I asked why he was telling me it was dropped off when it hadn't left, and he tried to blame the porters, but the reality is he is just a perpetual liar. Still have not heard from the GM or dealer principal, but of which I have tried to contact. This dealer is trash- I wouldn't even trust them to deliver a car from the factory! Beware! More

Great staff, great service, making the most of the service shortage. Would go back to again service shortage. Would go back to again More

Great in keeping me updated and nice follow up regarding the work I needed done. the work I needed done. More

Dropped off my car on Wednesday to have parts installed. Car was not even turned on until Friday afternoon after I requested a status. They said they would call me back and never did. I did not end up getti Car was not even turned on until Friday afternoon after I requested a status. They said they would call me back and never did. I did not end up getting my car back until the following Thursday. More

Great staff, work completed on time as promised. Very helpful in explains all that was completed. Very helpful in explains all that was completed. More

Brandon really took care of me, and he made sure I got the exact service I needed for my vehicle! the exact service I needed for my vehicle! More

My experience at this facility was great I really appreciate all the good help that everyone showed me thank you appreciate all the good help that everyone showed me thank you More

Brandon Piel did an outstanding job. He was very prompt and courteous. Highly recommend using Lou Fusz Ford He was very prompt and courteous. Highly recommend using Lou Fusz Ford More