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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews
Call Service Center (636) 238-5919

1,612 Reviews of Lou Fusz Ford - Service Center

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January 29, 2023

Jaclyn was awesome to work with in Service. I have a fleet vehicle through my work and it was the first time I had it serviced and was unfamiliar with how the process works. She was great, ex More

by msgreenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Caragher - Service Department
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Jan 30, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 27, 2023

Friendly and competent staff. Clean facilities. Excellent service. As I am transferring from Lou Fusz Highland, I felt I received the same service level. More

by Lynnmorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Middendorf
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Jan 27, 2023 -

Lynnmorton responded

👍

January 20, 2023

Great service, everything was scheduled in, advanced and ready when we got there. An up-sale was attempted which is annoying, but expected. The service agent wasn’t pushy about it though. More

by Drake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember, but they aren’t listed
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Jan 23, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

January 20, 2023

Lou Fusz went above and beyond to make sure my issue was addressed in a timely manner. More

by Mmattson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dolan
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Jan 23, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

January 18, 2023

The service center guys were great. Brandon was a big help. I will be back for all my needs for my Ford. More

by claudewking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
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Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 17, 2023

Very friendly and fast experience. Thank you for the professionalism and care of my vehicle. More

by bbufalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

January 17, 2023

Professional and efficient. Thank you for your service. Brad , was exceptional and got my car service in record time, plus I got a coupon for a free car wash! Thank you Brad!!! More

by ANDREACRAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in the service department.
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Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 17, 2023

Great service from Ford and my service advisor. Would definitely recommend this dealership to anyone More

by e.sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Paule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niky Kasman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Machaela Bryne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Parker, Paul Huch, John Dolan, Abigail Fox
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Jan 20, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

January 13, 2023

Working with Rick Dana and Dan Hoeflinger couldn't be better. Both are extremely knowledgeable, diligent and personable. If it wasn't for them I may even consider a change to GM! More

by ENRUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Dana
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Jan 13, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

January 13, 2023

Very Courteous. Was able to check my car in early due to another apt. Appreciated the Car Wash Coupon received. More

by cjmhack654
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Jan 13, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

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