Lou Fusz Kia

The service at Lou Fusz Kia has always been exceptional. I keep coming back because the people that work there are friendly, knowledgeable, and professional. I waited while I got the free software update fo I keep coming back because the people that work there are friendly, knowledgeable, and professional. I waited while I got the free software update for my KIA. The waiting area is very comfortable and they have great coffee. More

Always a great experience with the service staff. They do a great job with my car. They do a great job with my car. More

All treated me well and were very professional and proficient in handling my search and purchase. proficient in handling my search and purchase. More

Great service and kept you informed and updated about your vehicle. Also had a comfortable waiting area with complimentary drinks (coffee, water, soda.) your vehicle. Also had a comfortable waiting area with complimentary drinks (coffee, water, soda.) More

The team at Lou Fusz Kia was exceptional. They were professional, efficient, and knowledgeable. Josh was very responsive and considerate. They were professional, efficient, and knowledgeable. Josh was very responsive and considerate. More

Everyone was very professional, efficient and knowledgeable. They were friendly and considerate to our needs. Josh was very responsive and had great follow up. knowledgeable. They were friendly and considerate to our needs. Josh was very responsive and had great follow up. More

Service was super fast and staff is friendly and polite. And they washed my car which is always nice And they washed my car which is always nice More

Phenomenal. They assured me everthing would fine and it was. I was well taken care of. Staff was courteous and professional . best experience ive ever had at a c They assured me everthing would fine and it was. I was well taken care of. Staff was courteous and professional . best experience ive ever had at a car dealership. Thanks! More

They were able to schedule service in a timely manner and were courteous good grief were courteous good grief More

I purchased an EV6 from this dealership and everything went well. Within weeks, I had a charging issue and an USB connectivity issue. Understanding that electric vehicles are new technology I knew there went well. Within weeks, I had a charging issue and an USB connectivity issue. Understanding that electric vehicles are new technology I knew there would be growing pains. I brought the vehicle in and the service department could not replicate the USB problem and therefore "couldn't fix it". Also, at this time, they suspected the charging issue was not the vehicle. Fast forward two months and exhaustive troubleshooting (by me) it was determined that it was in fact the vehicle. Kia even put out a TSB for this issue which I had to bring to the service department's attention. Ok, so this issue was "fixed" (not really but this was not under Lou Fusz's control). I continued to have an USB connectivity issue. After several back and forths between me and the service department and supposedly the manufacturer (over several weeks) I was told that a software update was available and would fix the USB issue. When I brought it in I expected that the service department would know what the issue was... slightly frustrating after all of the time spent on this issue. After some questions and clarifications, I was satisfied. The software update went as planned. It did not however, fix the issue. The lack of resolution is not why I rate them so low. They get this rating because less than a week later I get an email to complete a survey. Upon completion of the survey I get a text from the service manager. Keep in mind that no one has contacted me to see if the software update fixed the issue. This text was not to address and fix any of my ratings on the survey. His suggestion was not to find out how they can improve; it was for me to find another dealership. I guess I will take his advice. More