Lou Fusz Kia

Always a pleasure. Lou Fusz personnel greet and treat each customer with the highest of excellence. I went in to buy tail light bulbs for a self-install. I consulte Lou Fusz personnel greet and treat each customer with the highest of excellence. I went in to buy tail light bulbs for a self-install. I consulted with the Service Team and they installed them professionally and quickly using a customer service coupon I had earned. Very happy and now worry free on a burnt out tail light. More

Service work The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks More

Quick and thorough Found out I needed a new vehicle on Sunday night. Drove off lot with new purchase Monday afternoon. About 3 hours spend at dealership, including two t Found out I needed a new vehicle on Sunday night. Drove off lot with new purchase Monday afternoon. About 3 hours spend at dealership, including two test drives and financing. Well done! More

New Car purchase We came into Lou Fusz KIA to check out the KIA Sportage. We told them what we were looking for and they had just the perfect car!! We took it out for We came into Lou Fusz KIA to check out the KIA Sportage. We told them what we were looking for and they had just the perfect car!! We took it out for a test drive and really liked it, but were not ready to purchase. Curtis was great, there was no high pressure and we came back a few days later and bought the car. Everyone at the dealership made the process very smooth!! We would definitely recommend Lou Fusz KIA! More

They did not repair my vehicle on the appointment day They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it f They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it for one of my vacation days. They had me come in on my first Monday back to work at 7 AM before my shift started at work at 7:30. Lou Fusz had someone drive me to work and then pick me up after work. A rental would have been a nicer gesture.Then, they told me they washed my car. That did not happen. The bird poop that was there before I brought it in was in the same spot and the floors were not vacuumed. Then they said they gave me a $48 vehicle point check for free. Woohoo. I had booked the appointment over a month in advance and the very day of the appointment they called me and said the only employee that could change the bubbling splitting window tint couldn't come in. He had a vehicle problem of his own. Well I am very disappointed with this experience My wife has been there before for an oil change and they end up finding hundreds of dollars worth of repairs and she has a 2016. The dealership considers spraying some water over a vehicle, a car wash. It still has dust, water spots and other dirt on it after they bring it up front and say it's washed. She gets all of her oil changes elsewhere, now. We are very disappointed in our treatment at the Lou Fusz Kia in Creve Coeur. More

Best experience The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free sn The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free snacks, coffee, and a complimentary soda machine. More

Quick and easy Appointment process was easy from start to finish. Nice email reminders. In and out in about 45 min for oil change. Everyone was very nice. Appointment process was easy from start to finish. Nice email reminders. In and out in about 45 min for oil change. Everyone was very nice. More

Friendly and fast The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. More

Very prompt A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min late A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min later. More

No pressure sales Sometimes you go to a couple stores before making a purchase, you want to see who has a good deal, see who has helpful staff. I started at Lou Fusz th Sometimes you go to a couple stores before making a purchase, you want to see who has a good deal, see who has helpful staff. I started at Lou Fusz this morning, and ultimately ended my afternoon there. Crystal was kind during our initial appointment. She showed me options that fit my needs, a couple vehicles to choose from. I took that info and kept her customer service in mind when I went to a competitor. I returned an hour or so later because of the pricing, because of the service. I waffled, and had her run numbers, but she remained pleasent, I asked about numbers on this and that and options on that and this and still she remained genuine and courteous. I made the buying process a little longer than it needed to be, but she made it a pleasent experience the whole way through. Thank you Ms. Crsytal and the rest of the helpful staff. More