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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews
Call Service Center (314) 208-2444

2,557 Reviews of Lou Fusz Kia - Service Center

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August 15, 2022

This dealership had a very good customer service team. Great experience. Would recommend to a friend! More

by 2Spiffyhippies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shirley Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Davenport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker
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Aug 17, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again! Please let us know how we can give you a five-star experience next time!

August 14, 2022

Best Service Ever. They take time to answer questions no matter how big or small. I wouldn't go anywhere else! More

by josh65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible and we hope to see you in our store again!

August 14, 2022

Always first class service from Lou Fusz Kia. Been going here for over 25 years (since they were in Kirkwood) and will keep coming back! More

by BJB232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
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Aug 15, 2022 -

Lou Fusz Kia responded

We are happy to hear this! Thank you for your kind words, and we look forward to seeing you in our store again.

August 13, 2022

Great service! They were very helpful and accommodating and it was very much appreciated! Thank you! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci P
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Aug 15, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

August 13, 2022

Great service, was in and out pretty quickly. Staff was friendly and couldn't have asked for better service. More

by mlsj2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All were good
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Aug 15, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

August 13, 2022

I had a service appointment for August 12, 2022 at 1315 hours. I dropped my car off early but was told it won’t be inspected for 3 days. Very disappointed in Lou Fusz Kia service. I have 3 children and no More

by Vincek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach and Brandy
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Aug 15, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention, Vince. We always want to provide our customers with the best experience possible in our store, and we will be passing your message along to management. We hope to resolve this issue and see you in our store again!

August 11, 2022

Once again, another great service and many thanks to all involved for getting issue repaired very quick. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
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Aug 12, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 11, 2022

Service was excellent as always. They always have the customers best interest in mind. Quick service also More

by gtoguy1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

August 10, 2022

My car wasn't fixed and they told me it was. It's brand new and falling apart. I've been there 3 times already and am having the same problem. More

by afij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Shepard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2022 -

Lou Fusz Kia responded

I am very sorry this happened. Could you please send me over your info so I can get this resolved for you? With Respect, Andy Stumm 314-595-2940 astumm@fusz.com Service Manager Lou Fusz Kia

August 10, 2022

Prompt and professional service. Kevin Derleth kept me up to date on the service of my vehicle and everything was completed on schedule. More

by stevewms1@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Report | Print
Aug 12, 2022 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible and we hope to see you in our store again!

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