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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

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July 18, 2022

As usual first class service and repairs to my vehicle. Their service advisors are always friendly and help me take care of all my concerns. More

by BUSCHMAN961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci
Jul 25, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 17, 2022

I love this place. The great people and great atmosphere is almost like I am paid to be here! More

by josh65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach. Nicci Brandy. Kevin.
Jul 18, 2022 -

Lou Fusz Kia responded

Thank you for your kind words! We are happy to have you as our customer and we look forward to continuing to see you in the future!

July 15, 2022

The service writer that I dealt with was very unfriendly and she acted like she was doing me a favor by looking at my paint problems. They didn’t end up addressing any of the paint problems on my brand new More

by joereask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention, Joe. We appreciate you as our customer and we will be passing your message along to our management. We always want to treat our customers with respect and we hope to see you in our store again.

Jul 26, 2022 -

joereask responded

Thanks for the canned response. NONE of the paint or trim problems were even addressed after the visit was complete. That is the biggest concern.

July 15, 2022

This voids my previous rating of one star. Zachery Lentz worked very hard to cope with a broken down State printer unit at the dealership. I was told by the State of Missouri that the State is More

by REVREIGSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Jul 18, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 15, 2022

This dealership is always courteous and very friendly! They care about their customers! Andy is the manager and has such a great attitude and I believe his attitude is reflected by his employees. Joey is More

by mgk1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Joey,
Jul 18, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 15, 2022

Fast, efficient, reliable and friendly! Always a pleasure to get work done here! Great people, great time! Thank you very much! More

by kingtypo246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

Jul 18, 2022 -

kingtypo246 responded

Keep up the great work, and I will be back.

July 14, 2022

I had to take my car back in once I drove 1000 miles! I was in and out in a jiffy! Zach explained the next couple steps I have to do. He was very friendly and helpful! More

by SASTOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for your kind response! We are happy that we were able to get you back out on the road safely. We look forward to seeing you in our store again in the future! Please let us know how we can give you a five-star experience next time!

July 14, 2022

Service folks are always helpful. The job was finished even more quickly than I expected. Very comfortable waiting area. More

by alan_ruby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the service person I dealt with, but she was great.
Jul 15, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 14, 2022

The service was great, waiting area was nice and clean everyone was nice and perfessional More

by haywoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach- Service
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 13, 2022

The work was done promptly and the lounge was very comfortable while waiting. I really appreciate the car wash and vacuum service as well. More

by KLEECLARK56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lentz
Jul 15, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

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