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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,555 Reviews

2,555 Reviews of Lou Fusz Kia - Service Center

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May 27, 2022

So courteous! Easy to schedule appointments, easy to change if needed. Comfortable waiting area with plenty of room to social distance. TV, Wi-Fi, Coke machine fo More

by Gcarmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 26, 2022

Great customer service in both sales and service. The reps are both friendly and efficient. More

by Rick Hasler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach (service)
May 27, 2022 -

Lou Fusz Kia responded

WE are happy to have you as our customer. Thank you for your kind words and we look forward to seeing you again!

May 26, 2022

Fast and efficient service. Helpful staff. Spacious waiting room. Easy to schedule service. Happy overall. More

by PATHAKMANDAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name of service representative
May 27, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

May 25, 2022

Second time the service dept came up with surprise fees on a vehicle in good condition and cited the manual which on further inspection did not match their “required” services and threatened void of our wa More

by amy.k.07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not including service
May 27, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

May 25, 2022

It was the best experience ever had at a dealership. Fast and friendly I was overwhelmed thank you so much I will be back More

by DOROTHYHARMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 27, 2022 -

Lou Fusz Kia responded

WE are happy to have you as our customer. Thank you for your kind words and we look forward to seeing you again!

May 25, 2022

The service was great. Zach at the service desk was very nice and very personable. More

by crosbycindy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in Service Dept.
May 27, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 25, 2022

You couldn’t have a better crew working for you. They are professional, curious, and reassuring that the car is 100% in great shape when returning it back to you. Thank you More

by roses99@swbell.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maintenance department
May 27, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 25, 2022

The crew are always courteous, friendly, and professional. I trust them all with my vehicle and my safety when I drive the car off the lot More

by roses99@swbell.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
May 27, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

May 27, 2022 -

roses99@swbell.net responded

Thanks for having such wonderful service

May 24, 2022

Service department was great with explaining the issues with my car, scheduling was simple and quick and Brandi was great to work with as well. More

by kenderienzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi in Service
May 27, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 24, 2022

They always do a fantastic job-always. They are always friendly and eager to help. More

by tks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Warren
May 27, 2022 -

Lou Fusz Kia responded

We appreciate you! Thank you for your kind words about our store. We look forward to seeing you again in the future!

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