Lou Fusz Kia - Service Center

I'm always impressed with the customer service at Lou Fusz Kia. I tend to get Zackery and he's always kind and honest with his assessments, letting me know what needs to be done, what can wait, and even Fusz Kia. I tend to get Zackery and he's always kind and honest with his assessments, letting me know what needs to be done, what can wait, and even telling me when I can get something done elsewhere for cheaper. All of this without talking down to me, as is often the case for women when getting car service. The waiting area is always pleasant, plenty of space to work while waiting, and I have to admit I love the soda machine. It all makes for a good wait. I'll continue to have my car work done here. Thank you! More

Always a pleasure working with the service team at Lou Fusz KIA. I take all my vehicles here for service! Fusz KIA. I take all my vehicles here for service! More

Everyone in in the Auto Service Department provides excellent customer care!!! I feel welcome with each visit. excellent customer care!!! I feel welcome with each visit. More

Hello, My experience with the service advisor Brandi was EXCELLENT. My repair was also completed very quickly. The only feedback I can offer is attention to detail on the technician's part. I went home was EXCELLENT. My repair was also completed very quickly. The only feedback I can offer is attention to detail on the technician's part. I went home and opened the hood to check the technician's work. I immediately found two 10mm bolts sitting on the side of the fender just behind the headlight. I am not sure if they were left overs or should have been reinstalled. That led me to look closer at the rest of the job. I found one ground strap with a 10mm started but not tightened down (on the rocker cover) an additional 13 mm bolt on the front of the intake that was started but not tightened. Next, I took a flash light and looked deeper. I found that one of the bellhousing bolts by the starter was in hand tight (sticking out about 1/4 inch). I know that the technicians are not getting paid much warranty time to put long blocks in these cars so I am not upset and I was easily able to tighten up the loose items; however, I am a former technician and very mechanical. What about the rest of the customers that don't check or can't do the work? Quality control is an issue. This is something that KIA should be looking into as they set their warranty times on service operations. Respectfully, Robert Callanan More

I never take my car anywhere else. They help me keep my car in great shape for my long commutes. They help me keep my car in great shape for my long commutes. More

Zach and Andy and the entire service department are the best! You make appointment and they take you car right away!! They keep you updated during service! When done they explain in more detail of work per best! You make appointment and they take you car right away!! They keep you updated during service! When done they explain in more detail of work performed! They escort you too the car! And they even wash prior too giving it too you! They are the Best! More

Its really unprofessional every time my car is being serviced I have to call to get a update and can barely get threw to any one serviced I have to call to get a update and can barely get threw to any one More

They have a spacious lobby with nice amenities. Staff are very friendly and helpful. Service is timely. Staff are very friendly and helpful. Service is timely. More

I appreciate that Zach remembers me and my vehicle from the moment I pull into the Service Bay! That always makes a customer feel welcome! the moment I pull into the Service Bay! That always makes a customer feel welcome! More

The dealership was very clean and the supervisor was very friendly. The service was fast and my car was returned cleaned and the seat was not moved from how I had it. friendly. The service was fast and my car was returned cleaned and the seat was not moved from how I had it. More