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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,583 Reviews

2,583 Reviews of Lou Fusz Kia - Service Center

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March 15, 2022

Always professional, service is done quickly! I wouldn't take my car anywhere else! The car washes are a great touch, too! More

by april23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Mar 17, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We appreciate you coming to our store and we look forward to seeing you again!

March 15, 2022

I'm always met by a friendly Lou Fusz staff and confident my Kea Niro will be repaired in a timely manner. More

by dlane111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Fusz team
Mar 17, 2022 -

Lou Fusz Kia responded

Thank you for your kind words! We are happy to serve you and we look forward to serving you in our store again!

Mar 17, 2022 -

dlane111 responded

Thanks for being a customer orientated dealership.

March 15, 2022

Took my car in for a tire rotation/ balance and recall. Dealership does not accept competitors coupons. Also was charged 8.99 shop fee. What supplies are used for a tire rotation? They did not even ro More

by marko1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zachery Lentz
Mar 17, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to management. We appreciate your time and hope to see you again!

March 15, 2022

Front desk staff are very nice and helpful. Service was great and just on time . More

by seleniab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Lou Fusz Kia responded

We appreciate you choosing our dealership. Thank you for taking the time to leave us a review, and we hope to see you in our store again!

March 15, 2022

They took my car in as soon as I arrived, performed the paperwork quickly, and started working on it right away. The work was done on time. More

by grisard3655
Customer Service
Recommend Dealer
Yes
Employees Worked With
None
Mar 17, 2022 -

Lou Fusz Kia responded

We appreciate you choosing our dealership. Thank you for taking the time to leave us a review, and we hope to see you in our store again!

March 13, 2022

After an experience my last maintenance visit, I asked if they could be more careful about not getting grease all over my white interior. They assured me they’d be careful. Nevertheless, i had to clean greas More

by trohman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Lou Fusz Kia responded

Thank you for bringing these issues to our attention. We will be passing your message along to management.

March 12, 2022

Excellent experience! ! Took care of everything in just a few days washed and vacuumed my car also More

by SHELLYLOWREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Mar 14, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to hear about your experience, and we look forward to seeing you again!

March 11, 2022

Quick friendly and explained everything had no issues just getting what I needed done and everyone was helpful More

by talursano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Lou Fusz Kia responded

Thank you! We appreciate you choosing our store, and we look forward to seeing you again.

March 11, 2022

Excellent service and I was in and out in 1 hour. I would highly recommend using their service department. I love the wariting area. Great seating and great surroundings. More

by LINDASUSANLAPLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Lou Fusz Kia responded

Thank you! We appreciate you choosing our store, and we look forward to seeing you again.

March 10, 2022

Service department, specifically Brandy, is outstanding. Professional and courteous, with concern for the cusomter and completion of the repair. More

by Bill18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Lou Fusz Kia responded

We appreciate you! Thank you for taking the time to leave us a review. We look forward to seeing you again!

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